Salary 40 to 45k plus bonus

The Opportunity:

Principle Objectives:
To ensure the organisation provides quality customer-focused services
To establish and promote a culture of excellence
To instigate measurable, qualitative improvements to service delivery
Inspiring a team through proactive leadership and effective management

Primary Responsibilities:
Management of complex services across multiple sectors of a bustling division
Full accountability for a commercial operation
Dealing with client complaints - but ideally avoiding them!
Development of quality auditing tool and reporting system
Ensuring quality systems and business objectives
Ensuring environmental standards are maintained
Ensuring effective communication channels
Ensuring compliance across all operations

Who are we looking for?
A candidate with significant customer services experience gained within a customer focused service industry such as high street retail environments
Cultural change management experience
Track record of implementing change
Must be IT literate

The Ideal Candidate will bex2026;
Tenacious and 'thick-skinned'
Outgoing
Calm in a crisis; able to handle stressful situations
Good communication skills
Persuasive
Authoritative
Confident at influencing at management level

About the Client:

A leading employer in the UK with a great reputation for quality and standards