IM CAD-CAE Operations Manager, initial 4 months contract based Stevenage rate to 30ph
Essential: Minimum 5 years experience of small Scale Project Management, Technical Management competency, Help Desk systems, Budget/Spend control (MS Excel) & Resource management. Exp of managing CAD /CAE operations
SAP experience (querying), familiarity with IT Infrastructure technologies, IT Security principals, Win/Unix based Operating systems.
Experience in Computer Aided Engineering (Mechanical/Electrical/Software Engineering)
IT environment would be an advantage.
IT or Business Administration Degree or other with commensurate IT/Administration experience.
Excellent MS Office skills including MS Project, PowerPoint, Excel & Word.
SAP Skills (querying), Win/Unix Operating System Skills
The rolex2026;x2026;.UK CAD-CAE Operations Management/Administration activities:
Service Management (including Help Desk Interaction, Request-For-Change), Mini-Project Management, Incident Management, Activity reporting, Finance spend record maintenance, Chairing operational meetings (incl. MoM), Resource management.
Occasional UK travel.Detailed Description of work
IT Projects Oversight
High-level management of CAD-CAE aspects of global IT projects (i.e. Semaphore, ITBT LAN Refresh) + oversight management of CAD-CAE resources involvement Service Management
Maintaining and monitoring team & systems performance against expected SLA levels
Maintaining and monitoring various metrics (software usage, server up-time)
Requests for I.T. Services Management (see detail below) Requests for I.T. Services (RITS) Management
Mini-Projects: Analysing new software product requests and/or hardware involving discussions with internal customer, Requirements Management, Studies Management, Financial aspects, IT Security, Networks/Data Centre Services consultation
Requests-For-Change (RFC): 'Non-routine' call processing (i.e. individual new products/services requests, financial impacts), requiring technical investigation, discussion with internal customers, Capital Applications + Requisitioning, Licensing aspects, IT Security, Networks/Data Centre Services consultation, progress chasing
Incidents: Management of complex incidents, first level assessment + distribution to team for investigation, plus management, progress chasing & closeout monitoring | 
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