Our client is a well established company with a long heritage in communications, networking, systems and application integration. Their experience boasts over 30 years of proven expertise in helping our clients secure the best return on their ICT investment and improve the way they work.

They are currently looking for three experienced customer service professionals to join our Service Desk team in Horsham. The contracts available are fixed term for 6 months and they are looking to fill both ‘in hours’ and ‘out of hours’ working patterns.

The prime responsibility of this role is to ensure that all customer communications are managed in a professional, courteous and timely manner. As a primary contact for their customers, this role is critical to the continuing success of the business and the development of excellent customer relations.

This is a highly customer focussed role and you will provide a quality service to all our customers, ensuring that all enquiries and incidents are managed through to resolution. You will take measures to ensure that customers are charged for work where appropriate (i.e. where it falls outside their contractual agreement) and that any escalations and customer complaints are completed to a satisfactory outcome.

The successful candidate will be educated to GCSE level or equivalent and will have a professional and effective communication style in order to manage customer relationships. A proactive worker, you will have excellent attention to detail and will be confident in your ability to build good working relationships with others. Due to the nature of the role, you must be a flexible team member and able to cover shifts when required.

networx is not a typical agency. We handle applications on behalf of our clients. After applying for this role you will be sent an email that it is essential you read in order to complete your application. Unlike a traditional agency we do not hold a database of candidates or put candidates forward for any other vacancies than those to which they have applied.