| An excellent opportunity has arisen at Norbert Dentressangle Logistics UK for an Accounting Software Support Technician to be based out of our Head office in Northampton. As part of the IT Service Delivery team the successful applicant will provide mainly telephone support to internal customers and carry out administrative tasks within the financial application - CODA Financials. Main accountabilities to include but not be limited to: User profile creation and management Password resets General user support and guidance Monitoring of interfaces and automated processes Running weekly processes Investigation of purchase invoice matching discrepancies Enforcing change management procedures The successful candidate will have: Strong customer service focus Previous service desk experience Experience of working with or supporting a financial application, ideally CODA Experience working with an AS/400 system (desirable) An excellent telephone manner The ability to work under pressure and prioritise workload Previous experience working within an accounting environment Flexibility and commitment as a team member Enthusiasm, motivation, attention to detail, and a flexible approach Excellent written and verbal communications skills -font fa |