As part of the IT Service Delivery team the successful applicant will provide mainly telephone support to internal customers and carry out administrative tasks within the financial application - CODA Financials.

Main accountabilities to include but not be limited to:

User profile creation and management
Password resets
General user support and guidance
Monitoring of interfaces and automated processes
Running weekly processes
Investigation of purchase invoice matching discrepancies
Enforcing change management procedures

The successful candidate will have:

Strong customer service focus
Previous service desk experience
Experience of working with or supporting a financial application, ideally CODA
Experience working with an AS/400 system (desirable)
An excellent telephone manner
The ability to work under pressure and prioritise workload
Previous experience working within an accounting environment
Flexibility and commitment as a team member
Enthusiasm, motivation, attention to detail, and a flexible approach
Excellent written and verbal communications skills
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