*To monitor the video network
*To book all operator assist video calls.
*Help desk duties

The key responsibilities for the Video Conferencing Support are:

*Taking first line help desk calls
*Daily kit testing and management
*To log on CRM all calls that are reported on the video help desks and work with Video engineers to resolve.
*To liaise with customer and ISP when ADSL/SDSL connections and video units are down in our monitoring system
*To log the lost connection on CRM and ascertain why the unit is down and work with VC engineers and other parties to rectify this.
*To prepare training documents for on site endpoint and client installations.
*To create video conferencing usage reports when requested by customers.
*To prepare the ISDN and 3G quarterly call charge reports for invoicing.
*To book, launch and monitor operator assist video conferencing calls, by checking quality of video and audio are suitable for the attendees.
*To book any conferencing recordings and arrange for recording to be sent to customers.
*Demonstration B end
*Internal support on all demonstration equipment
*Internal CBC room booking management.
*To carry out any other duties required by management.
*To work within company policies and procedures

The core competencies for the Tandberg support role are:

*Knowledge of video conferencing
*Knowledge of ISDN/H323.
*Experience in providing technical support to customers and staff
*Good customer services skills and interpersonal skills.
*Tandberg accreditation TCAP

This is a brilliant opportunity to join a dynamic, ambitious company that operate at the cutting edge of their industry sector who really look after their staff and will provide the successful candidate with a great career. Please send your CV to #-#