Position: Sales Consultant (Cruise – Home Based)
Location: Home Based – Brighton & Hove Area
Salary: 24,000 OTE (Uncapped Commission) plus excellent benefits

CLIENT:
Thomas Cook Group plc is a leading international leisure travel group with a portfolio of market leading travel brands across Europe and North America. It is committed to providing the best quality products and services to its customers, and continuing to deliver shareholder value. Each year more than 19 million people choose to travel with Thomas Cook Group plc, buying its holidays from a network of more than 3,000 owned or franchised travel stores, online or through its call centres. Thomas Cook Group plc is a €12 billion revenue business, employing 33,000 people globally and operating a fleet of 97 aircraft.

ROLE:
The Cruise Store is Thomas Cook's one-stop-shop cruise retail business. Selling Cruises to suit all budgets, as the first true nationwide cruise retailer in the UK, it aims to make cruise holidays more accessible to a wider audience.

We are looking for experienced Travel Sales Consultants wanting an opportunity to work from home selling an exciting product with considerable earning potential. This is the ideal role for those seeking the right “work life balance”, you’ll be selling Cruises to new and existing customers from the comfort of your own home. Building lasting relationships with your customers who will come back to you time and time again, you’ll ensure you make their dreams come true with the perfect Cruise experience.

RESPONSIBILITIES:
a) Provide an excellent customer experience through building relationships to identify and accurately deliver to customer needs
b) Build relationships with peers and colleagues to enhance the working environment and ensure successful productivity
c) Handle day to day problem solving and issue resolution by utilising own experience and making recommendations to provide solutions to customer requirements
d) Maintain focus on targeted objectives
e) Manage your own time and workload effectively
f) Work effectively with your Team Manager on your Personal Development Plan

ESSENTIAL SKILLS/EXPERIENCE:
a) Travel sales experience in a target driven environment
b) Excellent communication skills both written and verbal
c) Active questioning and listening skills
d) Flexibility
e) Objection handling

Qualifications:
a) GCSE Maths or equivalent at grade C or above desirable
b) GCSE English or equivalent at grade C or above desirable

Technical Skills:
a) Basic knowledge of MS Word
b) Basic knowledge of MS Outlook
c) Basic knowledge of travel systems

You may have experience in the following roles: Sales Advisor, Cruise Specialist, Telesales Advisor, Travel Counsellor, Cruise Sales Executive, Travel Consultant

All the technology equipment required for you to carry out the role at home will be provided!!!

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