IT Technical Support Engineer - Key Responsibilities:

- Support all IT Hardware (LAN/WAN, Server, Desktop etc), Software and office based Systems within a very fast-paced and demanding environment
- Evaluate the IT function and its resources
- Main point of contact for individuals reporting or highlighting issues with systems or equipment
- Ensure that trouble tickets are fulfilled and SLAs are met
- Troubleshoots and resolves systems errors and failures
- Ensures security procedures are followed and enforced
- Ability to navigate through file systems and create simple scripts
- Builds new systems to standard specifications
- Holds an understanding of core internet technologies - DHCP, DNS, mail transport, TCP/IP and network file systems
- Demonstrates clear understanding of networking
- Trouble shoots network issues

IT Technical Support Engineer - Other Tasks/Responsibilities:

- Creates and administer clear, concise documentation to lower the possibility of a repeat problem
- Procurement, Inventory and Asset Management of all IT equipment
- Coordinates with global tech groups to implement global IT changes
- Complete ownership of all IT related issues within the office and effectively communicate with customers on problem resolution
- Ownership, drive and follow through of local and global IT projects
- Participates in IT projects and overall office projects

IT Technical Support Engineer âx0080;x0093; Skills/Experience Required:

- Significant IT Support experience within a fast paced e-business based environment
- Superior Customer Service skills in dealing with all levels in a lean team environment
- Self-motivated and self-managed
- High degree of accuracy and attention to detail
- Excellent communication skills (written and verbal)
- Experienced in Systems Administration; Server and Desktop, LAN and WAN, Telecom, Help-Desk/Technical Support, and Data Cabling
- Confident and capable in the creation and management of wireless networks with the potential to join a virtual team supporting this technology
- Flexibility and strong customer-service focus as well as a demonstrable technical aptitude and a willingness to pick up and develop new skills
- Proven ability to operate in extreme high pressure situations and successfully handle multiple priorities and possess a high level of discipline and remain flexible
- High graded BS or MS in Computer Science or a closely related discipline, with MCSE as a minimum requirement

Please note: IT Technical Support Engineer position will involve some physical work e.g. working in confined spaces; lifting up to 30 kg; accessing elevated spaces.

IT Technical Support Engineer Salary: Highly Competitive Bonus Benefits

To apply please send your detailed CV to: #-#

IT Technical Support Engineer London IT Technical Support Engineer Lond