Position: Supervisor (BGC, Venice)
Purpose/ Mission
Contributes to store profitability by:
-Ensuring KPI’s for a defined area within a store are met or exceeded
-Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
-Supervising and coaching team within a defined area of responsibility
Accountabilities
Primary Responsibility
-Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
-Has a working knowledge of the Retail KPI’s and makes commercial decisions within his/her area of responsibility
-Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
-Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
-Actively supervises and coordinates his/her team to ensure all customers receive service
-Understands customer expectations and coaches his/her team to meet or exceed them at all times
-Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
-Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
-Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
-Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
-Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
-Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
-Minimizes loss by implementing, monitoring and tracking all loss prevention procedures
-Supports the recruitment, on-boarding, training and development of the store team
-Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
-Actively collaborates and shares best practices to drive store team performance
-Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
Compliances
-To observe both global and local policies and procedures in all dealings;
-Support APAC changes and directions;
-Perform other tasks as may be assigned from time to time
Professional background/ Experience:
-Functional: Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills
-Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
-Language Skills: Good command in oral and written English & Filipino
