Start: ASAP
Languages: English and German
I am looking for an Assistant General Manager who is not afraid to lead from the front and by example.
If you like a busy venue where not one day is the same then this is for you.
Position Summary:
* Senior business leader supporting the General Manager (GM) in upholding all brand standards and core values
* Accountable for asset management of the entire facility
* Works alongside the GM to identify and act on opportunities and challenges with an entrepreneurial mindset to maximize business potential
Key Responsibilities:
* Demonstrate financial understanding to achieve key performance metrics
* Collaborate closely with Sales to implement the Sales & Marketing plan and drive year-over-year entrée count growth
* Mentor and coach junior management staff on business financial goals
* Partner with the GM to communicate clear operational direction, based on thorough understanding of the café's strengths, weaknesses, and opportunities
* Support all departments to ensure consistent execution of systems, processes, and delivery of products and services to brand standards
* Assist the GM in building and maintaining a high-functioning team aligned with the café's vision and values
* Lead and champion change management, ensuring successful implementation of local and company initiatives
* Foster a customer-first culture where all team members prioritize guest satisfaction
* Execute guest satisfaction standards to meet or exceed brand expectations
* Respond collaboratively with the GM to guest feedback from all channels, including social media and email
* Support hiring, retention, and placement of highly talented team members to maximize business impact
* Define clear goals and performance expectations for all management and hourly team members; conduct performance reviews and hold staff accountable
* Promote staff development and career advancement via well-defined career paths
* Act as a Learning Coach to develop, implement, and execute learning and development programs that drive continuous improvement and retention
Qualifications:
Experience & Education
* Proven experience in hospitality, particularly in restaurant frontline operations
* Bachelor's degree in Hospitality Management, Business, HRM, Culinary Arts, or related field preferred
Skills
* Strong leadership and interpersonal skills, demonstrable by peers and previous supervisors
* Consultative approach with ability to work cross-functionally
* Excellent verbal and written communication skills
* Strong problem-solving ability, capable of diagnosing issues and recommending solutions
* Demonstrated potential and ambition to advance to General Manager roles
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