The future looks like you
As a key player in shaping the future of retail, the Store Operations Market Lead brings operational strategy to life across all stores within the market. With a strong commercial mindset, this role is critical in driving retail modernization by overseeing store operations, streamlining in-store processes, and deploying innovative retail technologies. It’s a unique opportunity to influence how stores operate day-to-day—impacting both frontline teams and the customer experience—while partnering closely with country leaders to drive market-specific success.
This role sits at the heart of operational excellence, delivering scalable solutions across RFID-enabled inventory accuracy, Self-Checkout (SCO) systems, mobile POS, and back-of-house optimization. Through strategic workforce and functional planning, the Market Lead ensures that the right talent, tools, and processes are in place to enable profitable, efficient, and future-ready store environments.
Your responsibilities
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-Act as the primary operational partner to Sales Leads and market leadership teams, leading on all Store Operations topics and initiatives.
-Drive implementation of operational best practices across the store network—ensuring consistent, efficient task execution for Store Leads and teams. Leverage cross-market learnings and data insights to enable continuous improvement, scalability, and operational excellence at every level.
-Lead the market rollout and integration of digital retail innovations that enhance store efficiency, stock visibility, and the consumer journey.
-Drive functional workforce planning, ensuring optimal staffing models, labor productivity, and alignment to commercial drivers.
-Collaborate with central Sales & Operations teams to translate operational strategies into localized execution plans, maintaining global standards while tailoring to market needs.
-Define, implement, and continuously evolve back-office and back-of-house operations, from inventory management to logistics processes, enabling seamless store execution.
-Monitor operational KPIs and compliance standards, using data and insights to identify improvement opportunities and deliver measurable performance gains.
-Champion cross-functional projects, pilots, and retail technology deployments—positioning the store as a key driver of both profitability and brand experience.
-Support training and capability building initiatives to equip store teams with the skills and tools they need to thrive in a modern, digitally enabled retail environment.
What you bring
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-A bachelor’s degree or equivalent professional experience that demonstrates strong business and operational acumen.
-5–8 years of experience in store operations, preferably within a multi-store retail environment and an international or matrixed organization.
-Proven project management skills, with the ability to lead and prioritize multiple initiatives across different markets and timelines.
-Excellent communication and stakeholder management abilities, with a collaborative mindset and the confidence to engage cross-functional teams.
-Experience in process design and optimization is highly valued, especially in driving efficiency and scalability across retail operations.
-Comfortable with travel up to 50%, demonstrating flexibility and a hands-on approach to market support.
-Fluency in Spanish and English is essential; proficiency in French and/or Portuguese is a strong advantage.
What we offer
-An interesting job in an international and inspirational working environment
-A positive working atmosphere with an open feedback culture
-30% employee discount
-Hybrid model
