PURPOSE & IMPACT ON ORGANIZATION:
You contribute to the store profitability by:
-Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store
-Leading team members and coach them on an excellent consumer experience
-Assuming leadership responsibilities in the absence of the Store Manager
-Role model a culture of consumer centricity within the store
KEY RESPONSIBILITIES:
-Actively connect and engage with consumers entering the store
-Drive the store KPI's and contribute to store sales
-Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
-Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
-Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions
-Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs
-Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers
-Train the store team on all omnichannel related sales tools
-Train and coach the store team on the digital consumer journey in the store
-Manage merchandise delivery processing on the same day it arrives
-Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
-Execute all applicable loss prevention procedures
-Maintain a safe and productive shopping and working environment
-Ensure all Omni channel operations are being managed with excellence
-Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
-Actively maximizing sales and minimizing loss
-Keeps an up-to-date awareness of our competitors
-Implements improvements to operations and processes contributing to the performance of the store
-Ensure all Omni channel services are managed with operational excellence
-Collaborate productively and respectfully with team members
-Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
-Seek coaching and learning opportunities to continually improve your performance
-Complete all applicable training programs and effectively apply the learning on the job
-Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.
-Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
-Support the recruitment, onboarding and training of store team members
-Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture
-Share best practices to drive the overall store team performance
-Ensure all HR policies and procedures are adhered to
-Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
AUTHORITIES:
-Not Applicable
KEY RELATIONSHIPS:
-Customers
-Peers and Supervisor
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KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
-In line with competency framework
MINIMUM QUALIFICATIONS:
-Minimum 12 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
-Advanced selling experience and comprehensive product, retail and industry understanding
-Experience of supervising team members
-Intermediate numeracy and literacy and advanced verbal communication skills
