In your mission, you truly thrive, because:
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-Together with your colleagues, you overview, monitor, and manage the smooth and successful delivery and, if necessary, return processing of orders to best serve our customers.
-Our customers appreciate your strong communication skills, and your colleagues value your clear and well-structured documentation of work steps.
-You are responsible for planning and coordinating orders in the hardware lifecycle environment.
-You monitor order-related ticket queues and ensure proper ticket routing and completion.
-Additionally, you schedule existing orders in the customer system and qualify/adjust the orders/tickets accordingly.
Your skills? More than interesting:
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-Technical background, understands the lifecycle of a request or incident within the IT environment, preferably in order management.
-Initial experience with ITSM tools and solid knowledge of SAP, as well as working with service knowledge management and knowledge management tools.
-We especially appreciate your communication skills and your willingness to engage deeply with customer challenges.
-You bring solid experience, sensitivity, and soft skills for dealing with customers.
What to expect:
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-Meal allowance (120 CZK) per working shift
-5 sick days per calendar year
-Multisport card
-Contribution to pension insurance
-Company provided cell phone with voice and data tarif and notebook
-Refreshment in our office and regular events
Home office agreement
