PRIMARY PURPOSE
-To provide Maintenance and Operation Support for Data Center Common Infra Structure
RESPONSIBILITIES:
-Assess & implement SR/CR within the stipulated SLA
-Provide supporting documentation, reports, and other information to management
-Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
-Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
-Assist in problem/incident resolution and determination
-Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
-Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
-Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
-24x7 Standby Support required
-Expected to work during off-peak hours on scheduled system activities
REQUIREMENTS:
-Diploma / Degree in Information Technology, Computer Science or equivalent
-3 - 5 yers of hands-on technical experience in Windows Server 2019
-Hands-on experience in Microsoft Active Directory, Microsoft SCOM, Microsoft SCCM, Veritas - Netbackup
