Purpose & Overall Relevance for the Organization:
Contributes to meeting or exceeding store sales and KPI targets by:
-Building an emotional connection with customers and living the Brand Values.
-Serving and selling to customers and conscientiously executing store operations.
Key Responsibilities:
-Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available within the store.
-Meets or exceeds customer expectations and boosts sales and Brand experience by using appropriate elements of the adidas customer service model.
-Creates an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
-Proactively seeks and incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s).
-Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards.
-Complies with store policies and procedures to maintain a safe shopping and working environment.
-Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
-Completes sales transactions quickly and accurately while adhering to cash protection procedures.
-Minimizes loss by actively maintaining sales floor awareness while serving customers.
-Collaborates productively and respectfully with team members to meet or exceed store goals.
-Completes all compulsory training programs and effectively transfers learning into skills on the job.
-Communicates a desire for ongoing learning and welcomes all available opportunities to increase performance.
Key Relationships:
-Customers
-Peers & Supervisor
Requisite Education and Experience / Minimum Qualifications:
-A minimum of 5 years of Store Management experience.
-Preferably between 1-2 years working in a sports/fashion customer & commercial-focused retail environment.
-Basic numeracy, literacy, and verbal communication skills.
-Fluency in English, while Arabic is a must.
