Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.
Primary Purpose
Responsible for managing effective implementation of the information privacy components of Parkland’s Ethics and Compliance Program (“Program”) across the health system while working with key stakeholders to maintain compliance with federal healthcare program requirements.
Minimum Specifications
Education
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-Bachelor’s degree in business administration, finance, healthcare administration, public health, or related discipline required.
-Master’s degree in business administration, finance, healthcare administration, public health, or related discipline preferred.
Experience
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-Minimum of eight (8) years’ experience in healthcare operations or compliance, preferably with a large, multi-faceted healthcare company or academic medical center required.
-Experience with information privacy and security-related activities such as policy design, investigations and reporting, auditing and monitoring, education and training, risk assessments and mitigation/remediation procedures required.
-Experience with interpreting state and federal requirements applicable to the organization, assessing their impact and making recommendations to operational stakeholders to ensure compliance required.
-Experience with staff supervision and leading interdisciplinary teams required.
Equivalent Education and/or Experience
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-Seven (7) years of experience in a comparable position may be considered in lieu of a bachelor’s degree.
Certification/Registration/Licensure
Certification in one of the following areas of healthcare compliance is required:
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-Certified in Healthcare Privacy Compliance (CHPC)
-Certified Information Privacy Professional/United States (CIPP/US)
-Certified in Healthcare Privacy and Security (CHPS)
-Certified in Healthcare Compliance (CHC)
Skills or Special Abilities
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-Excellent verbal and written communication skills including the ability to communicate effectively and professionally across disciplines and with a variety of constituents as well as the ability to articulate complex information in understandable terms.
-Demonstrated ability to coach and influence for results.
-Strong interpersonal and conflict resolution skills with the ability to establish and maintain effective working relationships with diverse groups across and beyond the organization.
-Strategic thinking and long-range planning skills with the ability to lead major organizational initiatives, accomplish results, and achieve measurable outcomes or goals.
-Ability to work in challenging situations involving competing interests, and high level-interdisciplinary groups.
-Excellent time management and organizational skills with the ability to manage multiple demands and respond to rapidly changing priorities.
-Strong analytical and problem-solving skills.
-Knowledge of regulatory requirements and standards applicable to the healthcare environment.
-Sound business acumen.
-Mastery-level proficiency with Microsoft applications, telecommunications tools, software and applications most commonly used in the healthcare environment.
Responsibilities
Operations
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-Serves as the organizational Privacy Officer operating under the direction of the Chief Compliance and Ethics Officer. Responsible for the oversight of all activities related to compliance with federal and state laws and ethical business practices governing privacy of health information.
-Serves as the departmental project manager for system-wide initiatives with a regulatory compliance component.
-Monitor the external environment to ensure timely assessment of regulatory guidance, adherence to specific requirements and the implementation of industry best practice.
-Coordinate timely and accurate responses to third-party audits and/or inquiries, including government agencies and contractors.
Strategy
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-Manage the effective implementation of the information privacy components of Parkland’s Ethics and Compliance Program (“Program”) across the health system.
-Manage cross-functional intradepartmental teams focused on compliance activities and setting and managing milestones and deliverables to achieve stated outcomes.
-Manage timely completion and quality outcomes associated with interdepartmental performance indicators, work plan activities and other information privacy-related responsibilities of the program.
-Develop, implement, educate, monitor, and provide continuous improvement of the core components of an effective information privacy program, including but not limited to policies and procedures, conflicts of interest disclosure program and compliance and ethics reporting activities.
Regulatory
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-Manages a team of compliance professionals responsible for developing, implementing and monitoring components of the Program to ensure compliance with federal healthcare program requirements, Parkland policy and the Code of Conduct and Ethics (“Code”). This includes adherence to the requirements and guidance set forth by various regulatory authorities, such as the Office for Civil Rights (OCR), Office of Inspector General (OIG), the United States Department of Justice (DOJ), the Centers for Medicare and Medicaid Services (CMS), Texas Office of the Attorney General (OAG) and Texas Health and Human Services (HHS).
-Develop processes to maintain compliance with regulatory agencies and accrediting bodies. Ensures operations are carried out in compliance with these regulations.
-Works collaboratively with others to validate and sustain compliance with regulatory and accreditation standards.
-Conducts routine compliance audits identifying gaps and implementing remediation plans as necessary.
-Works collaboratively with leadership to investigate and respond to matters of concern or alleged violations taking corrective action as necessary.
-Provides timely and accurate responses to requests for information from regulatory agencies and accrediting bodies.
Fiscal Management and Operating Budget
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-Operationally responsible for the financial performance of assigned area(s).
-Promote activities to achieve operational efficiency.
-Manage the approved budget through frequent and regular monitoring. Implement written action plans to address variances adjusting strategies as necessary to meet budgetary targets.
-Consider operational outcomes and financial implications when making recommendations to implement new programs or modify current programs.
-Manage staffing levels within established targets.
-Manage cross-functional intradepartmental teams focused on compliance activities and setting and managing milestones and deliverables to achieve stated outcomes
Talent Management
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-Recruit and retain diverse talent with a variety of backgrounds, skills, experiences, and viewpoints that reflect the communities we serve.
-Promote and support a culturally welcoming, inclusive, collaborative, and highly engaged work environment where everyone feels empowered to bring their full, authentic selves to work.
-Accountable for orientation, ongoing education and training, and competency verification for all employees.
-Ensure Human Resource metrics (i.e., retention, vacancy, engagement) meet established targets. Utilize workforce metrics to monitor, identify, and respond to workforce trends.
-Annual performance appraisals are completed timely.
-Conduct regular meetings, inform team of changes in policy or procedure, and provide information regarding overall strategy and direction of the health plan.
-Mentor, coach, and support direct reports with building teamwork, professional development, and education to achieve optimal performance and develop talent.
-Ensure employee engagement survey participation rates and results meet established targets.
-Mandatory requirements are completed timely by employees.
-Required licensure, certification, and/or registry are current and in good standing for all employees.
-Employee performance is monitored and managed. Consult with the Office of Talent Management as appropriate regarding employee performance concerns and disciplinary action.
Professional Accountability
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-Acts with the highest integrity and ethical standards while adhering to Parkland's Mission, Vision, and Values.
-Adheres to organizational policies, procedures, and guidelines.
-Completes assigned training, self-appraisal, and annual health requirements timely.
-Attends required meetings and town halls.
-Recognizes and communicate ethical and legal concerns through the established channels of communication.
-Demonstrates accountability and responsibility by independently completing work, including projects and assignments on time, and providing timely responses to requests for information.
-Maintains confidentiality at all times.
-Performs other work as requested that is reasonably related to the employee’s position
