Dealer Manager - Oslo - Heavy Plant
We are exclusively working with LiuGong Europe who are growing rapidly and we’re looking for a highly organized and experienced Dealer Manager to lead their aftersales service operations in Norway. This position plays a critical role in maintaining customer satisfaction and developing dealer service capabilities.
The requirements of the Dealer Manager will be:
- Build and maintain dealer relationships
- Coordinate warranty processes, claim approvals, and follow-up resolutions, overseeing where required
- Provide technical support and guidance to dealers where required
- Implementing and managing dealer processes
- Train dealer service teams on diagnostics, repairs, and LiuGong systems
- Work closely with the European Parts, Product Support, and Technical teams
- Visit dealers and key accounts to assess service quality and provide hands-on support
- Drive continuous improvement in customer satisfaction and service efficiency
The ideal candidate for Dealer Manager will be:
- Minimum 5–7 years’ experience in aftersales or service management within the automotive, heavy machinery, or industrial equipment sectors
- Strong analytical and problem-solving capabilities
- Demonstrated commitment to delivering exceptional customer service
- Proven ability to lead and motivate multi-disciplinary teams
- Excellent organizational skills with the ability to manage multiple projects simultaneously
- Strong understanding of vehicle systems, diagnostics, repair processes, and OEM service protocols
- Bachelor’s degree in mechanical engineering, Automotive Technology, Business Administration, or a related field.
- Willing to travel across Norway and Scandinavia frequently, including overnight stays, when necessary, to support dealer network and address aftersales issues on site.
- Fluent in Norwegian and English, additional Scandinavian languages are advantageous
What’s on Offer:
- NOK 652,489 – NOK 828,554, depending on experience
- Performance-based annual bonus
- Vehicle allowance
- Laptop, phone, and tools provided
- Full expense coverage for business travel
- Health insurance and pension support (Norwegian social package)
- # , Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.
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