Purpose/ Mission
Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.
Accountabilities
Primary Responsibility
-Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
-Has a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgment
-Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success
-Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
-Actively monitors customer satisfaction and feedback systems to drive continuous improvement
-Leads service by example and ensures highly visible and effective customer service management at all times
-Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
-Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories
-Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
-Ensures store team compliance with all store policies and procedures
-Drives continuous improvement in stockroom processing and replenishment procedures
-Minimizes loss by ensuring all loss prevention procedures are followed
-Provides suggestions and ideas on ways to improve systems and processes
-Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to
-Works with the Manager, Retail to identify strong performers with potential for growth
-Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
-Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance
-Actively collaborates and shares best practices to drive team performance
-Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
Professional background/Experience:
-Functional: Minimum 4-6 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
-Intermediate numeracy and literacy and advanced verbal communication skills
-Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports
-Education: Related University Degree or 3-year Diploma
-Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook
-Language skills: Good command in oral and written Bahasa Indonesia
-Intermediate English in oral and written
-Other Presentation Skill
