- Location:
-
United Kingdom
- Salary:
- Competitive
- Type:
- Permanent
- Main Industry:
- Search Aerospace Jobs
- Other Industries & Skills:
- Customer Service & Call Centre, Engineering, Finance, Banking & Insurance, Information Technology, Legal, Management & Executive, Manufacturing, Purchasing & Supply Chain
- Advertiser:
- Arkema
- Job ID:
- 132201932
- Posted On:
- 23 August 2025
Division : BOSTIK
Direction : Bostik Operations
Job title
BOSTIK REGIONAL BU QUALITY MANAGER
Situation in organisation
(enclose a copy of your organisation chart)
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-Reports to the Global Head of Quality BOSTIK
-Coordinates with Regional Operational Excellence Managers, GBU Operations Directors, GBU Commercial Directors, global functional entity
Job dimensions
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-Regional leader (regions AMAS, APAC and EMEA) in quality control, assurance and management
-Regional role for Bostik BU (BUs CC and IA)
-In a matrix structure working closely with Corporate, Industrial and BU Directors and country structures.
-Responsible for Quality performance, Certifications, and Quality systems for a region and BU
Activities
MISSION
To ensure the effective implementation and continuous improvement of quality systems within the region and BU, in alignment with global standards. This role drives cross-functional initiatives to reduce quality costs, enhance customer satisfaction, and uphold compliance through rigorous oversight, performance monitoring, and stakeholder collaboration.
PRIMARY RESPONSIBILITIES
1. Quality Strategy & Systems Management
-Design and implement global quality systems and processes tailored to the business perimeter, ensuring alignment with corporate standards and regulatory requirements.
-Continuously monitor and improve quality systems by analyzing performance data, identifying gaps, and implementing corrective and preventive actions.
-Conduct regular reviews of quality processes to ensure they remain effective, efficient, and aligned with evolving business needs and customer expectations.
2. Performance Improvement & Operational Excellence
-Collaborate with Operational Excellence and Industrial teams to identify key drivers of Cost of Poor Quality (COPQ) and implement targeted improvement initiatives.
-Use data-driven methodologies (e.g., Six Sigma, Lean) to analyze root causes of inefficiencies and drive sustainable improvements.
-Track and report on the impact of improvement programs, ensuring measurable reductions in COPQ over time.
3. Customer Satisfaction & Complaint Reduction
-Work cross-functionally with Supply Chain and Commercial teams to analyze customer feedback and complaint trends.
-Develop and implement action plans to reduce Customer Claims (CCR) and improve Net Promoter Score (NPS).
-Ensure timely resolution of customer issues and integrate learnings into product and process improvements.
4. Quality Reporting & Analytics
-Lead the development and maintenance of global dashboards and reporting tools to monitor quality KPIs.
-Prepare and present monthly executive summaries and operational reports to senior leadership.
-Coordinate annual management reviews, providing insights into trends, risks, and opportunities for improvement.
5. Audit & Compliance Management
-Develop and execute a comprehensive audit and certification plan, covering internal, customer, external, and supplier audits.
-Ensure audit readiness by maintaining up-to-date documentation, training, and compliance records.
-Lead investigations into major customer complaints and assess risks associated with significant changes or non-conformities.
-Coordinate audit responses and follow-up actions to ensure timely closure of findings.
SECONDARY AREAS OF RESPONSIBILITY
6. Stakeholder Engagement & Collaboration
-Build and lead a network of quality stakeholders across regions and functions to foster collaboration and knowledge sharing.
-Act as a liaison between global, regional, and BU quality teams to ensure alignment and consistency in quality practices.
7. Training & Capability Building
-Develop and deliver training programs on quality procedures, tools, and best practices.
-Support teams in adopting new methods and tools by providing hands-on guidance and coaching.
-Promote a culture of quality through continuous learning and engagement initiatives.
8. Digitalization & Tool Optimization
-Support the digital transformation of quality systems by contributing to the design and deployment of digital tools.
-Drive simplification and harmonization of quality processes across regions and functions.
-Identify opportunities to automate reporting, data collection, and analysis to improve efficiency and accuracy.
Context And Environnement
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-Operates within a complex regional environment involving multiple sites, diverse applications, and a broad product portfolio, often incorporating innovative or evolving processes.
-Requires regular travel to manufacturing sites to engage with local teams and maintain up-to-date oversight of quality and operational initiatives.
-Builds and sustains strong working relationships with BU leadership, site teams, and relevant Arkema support functions to ensure alignment and collaboration.
-Demonstrates leadership and influence within a matrix organization to effectively promote quality initiatives across the region.
Accountabilities
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-Deploy PPM initiatives within the region, ensuring alignment with standardized tools and methodologies.
-Execute regional Quality plans, in line with BU strategic priorities.
-Engage and support site-level teams in delivering key Quality projects, ensuring measurable outcomes.
-Foster a culture of Customer Satisfaction through proactive quality initiatives and responsiveness to customer feedback.
-Promote reduction of costs of poor quality, right-first-time Improvement and cross-functional collaboration across regional teams to drive continuous improvement.
-Coordinate with Arkema counterparts on regional quality initiatives to ensure consistency and leverage best practices.
Qualifications / experience required
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-Degree in Engineering, Quality Management, or related field
-8–12+ years in quality roles within manufacturing or chemical industries
-Certifications: ISO 9001 Lead Auditor required, others preferred
-Strong knowledge of quality systems and tools (FMEA, RCA, 8D, SPC, CAPA)
-Experience with audits (internal, external, supplier, customer)
-Proven ability to reduce COPQ, improve NPS, and enhance PPM
-Skilled in data analysis and reporting (Power BI, SAP QM, dashboards)
-Strong project and change management capabilities
-Excellent cross-functional collaboration and stakeholder engagement
-Experience in training and coaching on quality topics
-Fluent in English; additional languages are a plus
-Comfortable working in global, multicultural environments
