We’re on the lookout for a Senior Technical Specialist to support one of the most significant Federal Government Contact Centre operations in the country. If you’re passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology, this is your opportunity. The role begins with 3 days onsite, transitioning to 5 days onsite as part of team integration and operational alignment.
What You’ll Be Doing
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-Own and resolve complex technical issues, ensuring timely communication with stakeholders.
-Deliver outstanding customer experiences through expert troubleshooting and clear, proactive communication.
-Maintain accurate and detailed records in ServiceNow, ensuring all incidents and interactions are well documented.
-Collaborate with transition teams to validate new solutions and ensure seamless handover to operational support.
What You’ll Bring
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-A degree in IT, Engineering, or equivalent hands-on industry experience.
-Proven expertise in complex technical environments, with a strong problem-solving mindset.
-Deep domain knowledge essential to succeed in this role.
-Strong working knowledge of NICE CXOne contact centre solutions.
-Proficiency in SIP technologies and experience managing Session Border Controllers (SBCs).
-Familiarity with call recording systems and their integration.
-Solid understanding of ITIL frameworks, especially Change, Incident, and Problem Management.
-Australian citizenship and eligibility for Federal Government security clearance
Why Join Optus?
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-3 days in the office, 2 days remote – with flexible hours to suit!
-Discounts to Optus products and services
-Vibrant and collaborative office campus that includes cafes, convenient store, chill out zones, GP, post office, gym, and an on-site childcare centre.
-Inclusive gender neutral paid Parental Leave of up to 16 weeks
-Competitive leave including 2 additional 'Connected Leave' days
-All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
-Own your own growth by accessing an extensive online and facilitator led learning catalogue.
-Novated car leasing, and other financial benefits
-Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Ready to Make an Impact?
Search #OptusLife on LinkedIn to see what it’s like behind the scenes.
At Optus, we value diversity and inclusion. We welcome applicants from all backgrounds and are committed to providing a fair and accessible recruitment process. If you require adjustments or support, please # call 1800 309 170
For more on our commitment to Diversity, Inclusion & Belonging, visit: optus.au/about/inclusion-diversit
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