PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
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-To manage all transactions with customers accurately and efficiently, on the POS system.
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-Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
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-Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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-Manage transactions with customers using cash registers.
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-Scan goods and ensure pricing is accurate.
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-Collect payments whether in cash or credit.
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-Issue receipts, refunds, change or tickets.
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-Redeem coupons and vouchers.
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-Cross-sell products and introduce new ones.
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-Sell add-ons to customers to increase UPT.
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-Resolve customer complaints, guide them, and provide relevant information.
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-Greet customers when entering or leaving the store.
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-Maintain clean and tidy checkout areas.
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-Track transactions on balance sheets and report any discrepancies.
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-Bag packages.
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-Handle merchandise returns and exchanges.
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-Driving CRM and NPS as a last point for customer contact in store.
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-Sales responsibilities.
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-Replenishment of sales floor.
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-Housekeeping.
KEY RELATIONSHIPS:
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-Customers, Peers, Store Manager and Deputy Manager.
KNOWLEDGE, SKILLS AND ABILITIES:
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-Basic PC knowledge.
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-Familiarity with electronic equipment, like cash register and POS.
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-Strong numeracy skills.
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-Attention to detail.
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-Strong communication and time management skills.
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-Customer satisfaction-oriented.
REQUISITE EDUCATION AND EXPERIENCE:
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-1- 3 years work experience as a Retail Cashier or in a similar role in sales.
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-Grade 12 certificate or equivalent.
