Position Overview:
The primary responsibility of the Engineer – IT Patch Management
is to deploy Windows OS patches and maintain server and/or workstation health across an enterprise environment.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
-Administer and specialize in Microsoft System Center Configuration Manager (SCCM) capabilities to ensure large enterprise network patch management, distribution and compliance functions are met.
-Ensure that device patching is planned, tested thoroughly and deployed with minimum service disruption while meeting Corporate IT and Cyber Security standards.
-Troubleshoot and resolve SCCM client health issues that prevent patches from automatically installing.
-Monitor workstation patch compliance and manually install patches in order to meet Corporate IT standards.
-Monitor server patch compliance and manually intervene to install patches during scheduled server maintenance window.
-Develop advanced scripts using PowerShell, Batch or VBScript for both Windows 7 and Windows 10 to automate software removal or mitigate identified vulnerabilities.
-Create application packages and deployments in SCCM.
-Thoroughly test application packages and deployments before making them available.
-Troubleshoot SCCM deployment issues of application packages and when necessary engage with Desk Side Support team to ensure a complete and accurate delivery.
-Manage the configuration of complex maintenance windows to ensure minimal downtime to shared services and applications.
Additional Duties & Responsibilities:
-Collaborate with Vulnerability Management team to perform scans to accurately report on patch compliance.
-Generate management reporting on patch compliance and SCCM client health by device type.
-Develop, test, install, configure and troubleshoot computer hardware and software.
-Translate business requirements into technical specifications; collaborate with the IT Architecture team to design holistic IT solutions.
-Apply technical knowledge to solve a variety of technological challenges.
-Work with inter-disciplinary teams
to ensure secure, reliable system implementations and upgrades are performed within defined project parameters.
-Adhere to SDLC, and project governance internal and regulatory (Sarbanes Oxley & Gaming Control) guidelines, policies, and procedures.
-Create and maintain applicable system documentation.
-Cross-train and share both business and technology related knowledge with other IT Engineers.
-Work cross-functionally with IT peers and business partners.
-Safety is an essential function of this job.
-Consistent and regular attendance including on-call availability on a rotational basis is an essential function of this job.
-Performs
other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Minimum Qualifications
-21 years of age.
-Proof of authorization/eligibility to work in the United States.
-Bachelor’s degree
in relevant discipline or equivalent work experience.
-Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
-Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Technology Specialist (MCTS) certifications preferred.
-CompTIA Security+, ISC2 Certified Information Systems Security Professional (CISSP) certifications preferred.
-3 years of experience in Information Technology.
Minimum Qualifications:
-3 years of experience in system administration including knowledge of with the Windows registry, interaction of drivers within the OS, group policy processing and unattended (silent) installs of
Windows operating systems.
-3 years of experience in SCCM to deploy Windows OS patches.
-Experience with using Flexera Admin Studio, Install Shield or other Enterprise Packaging Software.
-Strong analytical and problem-solving skills.
-Working knowledge of key ITIL processes
–
Continuous Improvement, Change, Incident, Problem, Release, and Service Request Management
.
-Ability to work in both a team environment and independently.
-Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
-Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
-Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
-Physically access all areas of the property and drive areas with or without a reasonable accommodation.
-Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
-Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
-Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
.
-Work in a fast-paced and busy environment.
-Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
