Guest Experience Manager - Ultra-Luxury Resort, Saudi Arabia
Location: Saudi Arabia Package: Competitive tax-free salary + luxury accommodation + full expat benefits Contract Type: Full-time | Live-in | Relocation supported
Are you passionate about creating unforgettable moments for high-profile guests? This is a rare opportunity to join one of the world's most exclusive ultra-luxury resorts, set in a breathtaking and visionary destination on the Red Sea coast of Saudi Arabia.
As Guest Experience Manager , you will be the face of exceptional hospitality - curating personalised, seamless, and emotionally engaging experiences for an elite global clientele. You'll work closely with VIP services, butlers, and resort leadership to set a new standard in service excellence.
Key Responsibilities
Lead and oversee the full guest journey - from pre-arrival to post-departure
Create tailored guest experiences based on preferences, profiles, and cultural expectations
Champion luxury service standards across all departments
Collaborate with front office, butler services, F&B, and wellness to ensure elevated guest satisfaction
Handle VIP requests and complex service recovery with finesse and discretion
Train and mentor teams in emotional intelligence, luxury etiquette, and storytelling
What We're Looking For
Minimum 3-5 years in a guest relations or butler/experience role within ultra-luxury hotels or resorts
Experience working with VVIPs, UHNWIs , or royalty preferred
Strong cultural sensitivity, emotional intelligence, and professional presence
Fluency in English required; Arabic or additional languages are a plus
Confident, warm communicator with a sincere passion for service
Thrives in remote or developing destinations with a high standard of living
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