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To lead and manage the GPU Infrastructure-as-a-Service (IaaS) platform. This role will oversee the GPU infrastructure, storage infrastructure and associated services, ensuring seamless integration and operation.
Infrastructure and Resource Management:
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-Manage the maintenance and operations of Data centre with liquid cooling setup that hosts the GPU cloud.
-Optimization of GPU infrastructure and associated hardware.
-Optimize resource allocation to meet the performance requirements of both data centre operations and cloud hardware operations, as well as cost-effectiveness goals.
-Lead the operations team to ensure compliance to the SLA needs of customers and the product.
-Enhance system scalability and reliability through automation and continuous improvements. Enforce industry-standard operational process with reference to standards like ISO 27001 or equivalent in the data centre and cloud operations
Operational Excellence:
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-Handle general incidents, including operations management and escalation management across the AI cloud product.
-Develop and implement operational strategies to ensure the reliability and efficiency of our GPU Cloud infrastructure.
-Collaborate with other departments to streamline processes, enhance customer experience, and meet service level agreements.
-Support services and improve the lifecycle of GPU cloud hardware and the data centre environment with monitoring, logging, and alerting through deployment, operation, and refinement.
-Establish Ops systems/processes (SOPs, EOPs etc) and to manage daily operational issues.
-Possess strong operational management skill set, which involves organising the internal cross functional teams and external vendors to ensure an efficient and resilient ops setup.
Team Management:
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-Build and lead a high-performing operations team to foster a culture of innovation, collaboration, and continuous improvement.
-Set clear goals and objectives, mentor team members, and drive professional development initiatives.
-Oversee resource management and allocation to optimize team productivity and effectively meet operation goals.
Security and Compliance:
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-Lead security incident management processes, focusing on identification, containment, and resolution of threats in the data center environment and GPU cloud hardware.
-Enforce best practices for security and compliance.
-Stay abreast of industry security trends and implement measures to safeguard customer data and platform integrity.
Skills for Success
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-Proven track record of managing and
escalating
complex cloud and data centre infrastructure issues and leading operation teams.
-Experience in liquid cooling operations would be great
-Strong understanding of hardware infrastructure operation, security, management, and best practices.
-Excellent leadership, communication, and interpersonal skills, with the ability to lead cross-functional teams.
-Proficiency in managing customer interactions and improving service delivery to enhance customer experience.
-Experienced in Linux and hypervisor administration for GPU infrastructure and cloud.
-Complex technical problem-solving with a proactive approach to system operation and optimization.
-Knowledge of storage technologies and experience in capacity planning, troubleshooting, and data protection.
-Experience in GPU and GPU infrastructure management, including configuration, monitoring, and performance.
Rewards that Go Beyond
-Flexible work arrangements
-Full suite of health and wellness benefits
-Ongoing training and development programs
-Internal mobility opportunities
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