Requisition ID: 108480
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are
Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing(R) by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense(R) Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Position Information
$81,120 - # ,380
The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has
the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined
based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee
Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits,
health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Preamble
At American Water, we are dedicated to delivering clean, safe, reliable and affordable water and wastewater services to our communities. Effective, efficient, and intelligent insurance claims management, oversight, and forecasting are essential to this mission. As the Claims & Insurance Manager, you will be instrumental in managing and optimizing our Insurance-Claims programs, ensuring that our insurance policies provide maximum protection and reimbursement allowable under law or the insuring agreement. Reporting to the Sr. Manager, Insurance (or Director, Insurance), you will be responsible for overall claims management (including, uninsured claims) at American Water. You will oversee coordination, management, and oversight of all internal and external investigations, historical and forecasted data analyses, and eventual resolution of all insurance- and non-insurance claims. Additionally, you will act as an in-house subject matter expert on evaluating overall liability and financial exposures and recommending settlement strategy in partnership with internal and external stakeholders (including legal counsels). You will have responsibility for managing claims team members with a diverse range of professional expertise and experience. This role offers an exciting opportunity for a detail-oriented and solutions-focused individual with experience in claims management, insurance program oversight, contractual risk transfer, project management, and/or litigation management. If you have a proactive mindset and a commitment to excellence, we would love to hear from you.
Primary Role
This role is responsible for the management of American Water’s overall loss control, risk control, and analytics-focused claims programs, including but not limited to overall ownership of insurance claims for:
• Property and Casualty: Auto Liability, General Liability, Workers' Compensation, Property, and Cyber Liability Claims.
• Executive Lines: Directors' & Officers' Liability, Employment Practices Liability, etc.
• Financial Lines: Surety Bonds, Fiduciary Liability, etc.
This position will own and lead all aspects of the claims function as a subject matter expert partnering with a variety of internal and external business areas.
This role will be instrumental in helping our Insurance program with the following three key long-term goals: (1) Make insurance a frictionless experience; (2) Buy the "right” insurance at the “right” price with the “right” insurers; and (3) Mature from insurance purchase to strategic risk-sharing with insurers.
Key Accountabilities
- Claims Management: Lead and manage the development, implementation, and administration of the company’s analytics-focused claims programs including:
o Oversight of all insurance-related claims.
o Leading coverage negotiations with insurers and other third parties.
o Ensure proper communication and notices of incidents and/or claims to external partners including but not limited to umbrella and excess insurers as well as brokers
o Responding to reservation of rights letters
o Cultivate strong relationships with insurance claims personnel, insurance brokers, defense counsels, and all external third parties to minimize the financial loss to American Water or maximize insurance recovery.
o Reviewing claim reserves to ensure adequacy and accuracy
o Oversee all third-party claims administrators, as well as third-party service providers, including surveillance firms, investigation firms, and other third-parties as necessary.
o Ensures the production of accurate, predictable, and reliable claims data, facilitating claims strategy meetings and continuous evaluation of self-insured retentions.
o Lead, train, and motivate the next generation of insurance claims professionals, ensuring appropriate redundancy, and backup.
o Ensure that all first-party claims, including property claims are adjudicated promptly, efficiently, cost-effectively, and coordinate all components of payment and reimbursement.
o Coordinate aspects of complex, sensitive, and non-traditional claims (i.e., Employment Practices, Cyber, Directors’ & Officer’s and others as needed).
o Act as the primary Claims contact, providing notices, summaries and updates to external partners (including regulatory bodies), as needed, throughout the insurance renewal & claims management processes in coordination with the Sr. Manager, Insurance (or Director, Insurance)
Key Accountabilities Cont'd
-Contractual Risk Transfer: Assist the Sr. Manager, Insurance or Director, Insurance with all programmatic aspects of the enterprise Contractual Risk Transfer program resulting in an efficient, transparent, and seamless/frictionless experience:
o Supplier-facing: Assist with all aspects of standardized supplier-facing contractual risk transfer protocols based on enterprise risk guidelines.
o Customer-facing: Assist with all aspects of standardized customer-facing contractual risk transfer protocols in compliance with internal risk-transfer protocols.
o Regulator-facing: Assist with all aspects of standardized regulator-facing contractual risk transfer protocols to in compliance with regulatory and internal risk-transfer protocols.
o Partner with internal (Supply Chain, Procurement, Legal, etc.) as well as external (brokers) partners to effectuate an effortless and self-sufficient Contractual Risk Transfer program.
o Facilitate a centralized process for all contractual requests including standardized processes for Certificates of Insurance, Railroad Professional Liability, and other contract review inquiries.
- Claims/Data Analysis: Partner with Operations Excellence, Engineering, Operations, Legal, and 12+ internal stakeholders to conduct analyses of historical losses as well as proactive/predictive loss forecasting to inform appropriate type and level risks to be insured or to evaluate financial risk to the organization.
o Lead all analytical processes to find opportunities for cost-effective claim resolution strategies for insured and uninsured losses.
o Conduct routine claims-focused analyses of uninsured and uninsurable exposures to American Water’s balance sheet.
- Compliance: Conduct all compliance-related activities for the Insurance-Claims Team, in compliance with internal policies and statutory laws or other government regulations. Examples include, but are not limited to:
o Compliance with applicable Internal Audit, Sarbanes-Oxley mandates and other internal policie
