Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role.
In this strategic, customer-facing role, you’ll be the trusted advisor helping clients unlock the full value of Colt’s solutions. You’ll build long-term partnerships, drive product adoption, and ensure seamless onboarding and renewals—positioning Colt as a key enabler of their success.
What you'll do.
Guide enterprise customers through onboarding, adoption, and value realization
Build deep understanding of customer goals and align Colt’s solutions accordingly
Monitor usage data, manage renewals, and mitigate risks proactively
Identify upsell and cross-sell opportunities and collaborate with Sales
Act as the voice of the customer internally, influencing product and service improvements
What we're looking for.
Fluent in French and English (written and spoken)
Proven experience in customer success, account management, or enterprise consulting
Strong understanding of telecom, network services, or cloud-based solutions
Ability to navigate complex customer environments and influence stakeholders
Excellent communication, problem-solving, and relationship-building skills
Experience with CRM tools, customer success platforms, and data-driven decision-making
Skills
Escalation Procedures
Client Relationships
Product/Service Knowledge
Customer Focus
Customer Relationship Management
CRM Tools
Education
A bachelor’s or master’s degree in business management/marketingWhat we offer you:
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
-Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have:
-Signed the UN Women Empowerment Principles which guide our Gender Action Plan
-Trained 60 (and growing) Colties to be Mental Health First Aiders
-Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
Benefits
Our benefits support you through all parts of life, for both physical and mental health.
-Flexible working hours and the option to work from home.
-Extensive induction program with experienced mentors and buddies.
-Opportunities for further development and educational opportunities.
-Global Family Leave Policy.
-Employee Assistance Program.
-Internal inclusion & diversity employee networks.
A global network
-When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
