PURPOSE & IMPACT ON ORGANIZATION:
-Take full ownership of the store and its commercial success
-Analyze relevant data to probe and challenge the status quo
-Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
-Drive continuous improvements in the store’s sales, productivity and profitability
-Ensure the legal and financial integrity of the store
-Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
-Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling
when you are not able to assume the responsibility yourself
-Schedule staff so as to properly serve customers, drive sales and execute tasks
-Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
-Ensure proper in-store Brand execution according to established standards and directives
-Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
-Manage all store operations in a systematic and efficient manner, as per established policies and procedures
-Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained
in the store
-Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately
available and easily accessible to customers on a consistent basis
-Ensure cash register transactions are processed quickly and accurately
-Lead and implement all applicable loss prevention policies and procedures
-Maintain a safe and productive shopping and working environment
-Manage the recruitment and training of store team members
-Ensure all HR policies and procedures are adhered to
-Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate
and prompt feedback, including actively managing poor performance
-Work with the District Manager to identify and develop select strong performers with potential for growth along
the Retail Field Career Ladder
-Share best practices to drive the collective performance of all district stores
-Complete all applicable training programs and effectively apply the learning on the job
-Seek coaching and learning opportunities to continually improve your performance
AUTHORITIES:
-Customers
-Peers and Supervisor
-Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.)
-Local Administration (e.g., mall management)
OTHER QUALIFICATIONS:
-Must be a Graduate/Postgraduate from recognized university
-Minimum 18 months’ work experience in a sports/fashion customer and commercial-focused retail environment with a minimum of
12 months of Store Management responsibility
-Intermediate numeracy and literacy and advanced verbal communication skills
