ID de la solicitud: #
Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.
Administrative Officer
Level 5.1
Schedule: Monday to Friday 8:30AM-5:30PM/Saturdays 4 Hours upon request
Purpose
Contributes to the overall success of the GBS-DR team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are incompliance with governing regulations, internal policies and procedures.
Accountabilities
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-Champion
s a
client-driven
culture to deepen client relationships and
leverage
broader Bank relationships,
systems
and knowledge.
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-Provides administrative and processing support by:
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-Daily review and completion of assigned tasks for accuracy and completeness and documenting of any errors to be returned/escalated
as corresponds.
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-Provides daily regulatory oversight and reporting to
specified
t
eams
ensuring adherence to the effectiveness of Operational Risk, Know Your Customer, Regulatory Compliance Risk, Anti Money Laundering/Anti-Terrorist funding risk and Conduct risk for
corresponding departments
and documenting any deficiencies for escalation
.
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-Completing all assigned tasks with
a high level
of accuracy and attention to detail to ensure defect trending statistics are
accurate
requiring minimal support.
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-Demonstrates thorough knowledge of policy, process and regulatory relating
to role
, including the identification and resolution of non-compliance
issues
.
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-Conducting thorough investigations to resolve
exception
situations, ensuring all issues are addressed promptly and accurately. When necessary, escalating to
management
for
further review and resolution. Preparing and responding to case correspondence with internal Bank partners, as
required
, ensuring all communications are clear,
accurate
, and
comply with
organizational
standards
.
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-Providing guidance,
support
and training to other team members.
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-Ensure strict adherence to Bank security procedures, including assigned authorities and Limits.
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-Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as
determined
by operational requirements.
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-Completing remediation activities for
assigned
team-
initiated
transactions, in alignment with bank policy and process, including but not limited to outbound client calls
,
completion and correction of client documents, updating information within bank applications, and uploading corrected documents to bank repositories.
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-Ensures customer service is consistent with
our
values by:
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-Participating in regular and on-going collaboration with
stakeholders
.
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-Timely completion of all assigned queues and defects adhering to KPI measurements, and compliance with
SLA timelines 24-to-48-hour Operational Performance Commitment timelines
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-Proactively
identifying
issues/deficiencies/trends and reporting to the Manager
of the team.
Identifying
potential processing efficiencies, automation
opportunities
or system enhancements.
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-Maintaining the confidentiality of customer information
.
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-Provide
optimal
client servicing through potential interactions to create a relationship of mutual trust and confidence with customers and employees.
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-Ensuring Quality Control benchmark is met.
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-Maintain strict adherence to
established
operating and security procedures by:
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-Adhering to
established
Bank regulations and procedures within assigned authority and responsibility
.
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-Maintain all keys, combinations and passwords assigned to custody
in accordance with
Bank
regulations
.
Education / Experience
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-High School diploma and a minimum of 2 years of relevant working experience.
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-Intermediate computer skills, including common software tools (Microsoft Office products)
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-Previous
Customer Service (In person or telephone) experience (Recommended
)
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-Language Skills Fluent English language skills.
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-Possess strong communication and problem-solving skills.
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-Be able to handle multiple tasks and work under pressure.
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-Reporting any unusual occurrences or fraudulent activities to
the
Manager
.
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-Completing all required training (
e.g.
Anti Money Laundering, Guidelines for Business Conduct, Privacy
, etc.
)
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-Understand how the Bank’s risk appetite and risk culture should be considered
in daily
activities and decisions.
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-Actively pursues effective and efficient operations of his/her respective areas
in accordance with
Scotiabank’s Values, its Code of
Conduct
and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-da
y
to meet obligations with respect to operational, compliance, AML/ATF/
sanctions
and conduct risk.
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-Champions a high-performance environment and contributes to an inclusive work
environm
ent.
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-Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
.
#DRGBS
Ubicación(s): República Dominicana : Santo Domingo : Santo Domingo Este || República Dominicana : Santo Domingo : Santo Domingo Norte || República Dominicana : Santo Domingo : Santo Domingo Oeste
Dirección de trabajo: ZF Las americas
Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.
(En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.
