CUSTOMER SERVICE REPRESENTATIVE - PEST DEPARTMENT
NOT REMOTE
Brezden Pest Control is a local family-owned company seeking a detail-oriented and organized Customer Service Representative to join our team in San Luis Obispo. The ideal candidate is organized, dependable, and steady under pressure, with strong attention to detail. They should be personable and approachable on the phone, able to balance friendliness with professionalism, and comfortable working closely with both customers and technicians.
A cooperative, team-oriented mindset is important, along with the ability to adapt when schedules change or unexpected issues arise. As a key member of our pest department, you will play an essential role in ensuring smooth operations by handling a variety of administrative and customer service tasks.
Work Schedule: 40 hours per week, 8:00 a.m. to 5:00 p.m., with 1 hour for lunch.
Key Responsibilities for Customer Service Representative
Answer and direct phone calls to the appropriate personnel. Schedule pest inspections with precision and efficiency. Confirm appointment times/dates with customers. Prepare and send billing information for completed work to clients.
Qualifications for Customer Service Representative
Strong organizational and multitasking skills. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and basic office equipment. Prior experience in a similar administrative role is preferred.
Skills for Customer Service Representative
Customer Service & Communication: Phone etiquette, active listening, conflict resolution, written and verbal communication Scheduling & Coordination: Appointment setting, route optimization, dispatch support, calendar management Administrative & Office: Data entry, billing, invoicing, recordkeeping, multitasking, attention to detail Technology Proficiency: Microsoft Office Suite (Word, Excel, Outlook), CRM systems, scheduling software, PestPac (or similar pest-control management software) Industry Knowledge: Pest control service terminology, inspection scheduling, residential/commercial service awareness Problem-Solving & Teamwork: Prioritization, adaptability, technician support, collaboration across departments Compliance & Policies: Confidentiality standards, safety and regulatory awareness, EOE and drug-free workplace adherence
Compensation and Benefits for Customer Service Representative
$18 to $25 per hour, depending on experience Health Insurance Profit Sharing Generous paid time off, including vacation and sick leave Disability coverage and retirement planning with company matching 401k retirement savings
Why Brezden Pest Control?
At Brezden Pest Control, we pride ourselves on delivering top-notch service to our clients and fostering a supportive work environment for our employees. Join us and contribute to our mission of providing effective and reliable pest control solutions.
How :
If you are a motivated and detail-oriented individual, apply today! We are an EOE and drug-free workplace
Compensation details: 18-25 Hourly Wage
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