Description:
Midwest Family Mutual Insurance Company (MFM), headquartered in West Des Moines, IA, has been a trusted insurance provider since 1891. As a super-regional mutual insurer, we deliver top-tier personal and commercial coverage across multiple states. We prioritize financial stability, customer service excellence, and innovation, fostering a collaborative and forward-thinking work environment. MFM is proud to be a full-time, work-from-home company, providing employees with the flexibility and support to thrive remotely.
Position Overview
Join our team as a General Liability Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact. This role demands strong analytical abilities, sound judgment, and top-tier customer service to support agents and policyholders.
Key Responsibilities
Investigate & Evaluate - Conduct in-depth claim investigations, gather recorded statements, and determine coverage Reserve Management - Timely & Adequate reserving. Document Management - Maintain organized, professional claim files, reports, and communications Negotiate & Resolve - Strategically negotiate settlements to achieve fair, timely resolutions. Stay Current - Keep up with evolving legal statutes, policy conditions, and industry trends. Navigate Technology - Operate seamlessly within a paperless Claims Management System. Engage in Legal Proceedings - Travel as needed for depositions, mediations, and trials. Requirements:
Qualifications & Experience
2+ years handling Commercial Liability claims, inclusive of litigation experience. Strong negotiation, analytical, and problem-solving skills. Excellent written and verbal communication abilities. Proficiency in Microsoft Word and Excel. Highly organized with keen attention to detail. Ability to work independently in a fully remote setting. Experience with mediations, arbitrations, and settlement negotiations. Strong collaboration with legal counsel and claims teams.
Work Conditions
Fully remote role - Work from home full-time. Standard 40-hour workweek - Flexibility within structured hours. Tech-driven environment - Frequent computer and phone use. Some travel required - For legal proceedings and meetings.
Why Join MFM?
Comprehensive Benefits Package - Enjoy competitive health, dental, and vision insurance. Retirement Planning - 401(k) with company match and a Defined Benefit Pension Plan to help secure your financial future. Work-Life Balance - Generous paid time off and company holidays. Professional Development - Opportunities for ongoing training and career growth. Wellness Support - Employee assistance programs and wellness initiatives. Technology Stipends - Support for home office setup and remote work tools. Autonomy & Flexibility - Thrive in a fully remote, supportive work culture. Growth & Development - Expand your skills in a dynamic claims environment. Impactful Work - Make a real difference by ensuring fair and timely claim resolutions. Innovative Culture - Be part of a company that values forward-thinking and continuous improvement.
Ready to take your career to the next level? Apply today and become part of a team that values expertise, collaboration, and innovation!
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