ServiceNow Technical Lead
Salary: Open + Bonus
Location: McLean, VA/Plano, TX/Chicago, IL
Onsite: 5 days/week
*We are unable to provide sponsorship for this role*
Qualifications
8-10 years of relevant experience Bachelor's degree 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Understanding of UX/UI best practices ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.
Responsibilities
Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions. Managing multiple projects and work in a fast-paced environment. Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards. Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas. Customize the ServiceNow platform to meet approved business requirements and optimize user experience. Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
