Purpose & Overall Relevance for the Organization
Act as the subject matter expert and coach the
HR Services Workforce Administration
& People Services
team
in
delivering high-quality, end-to-end HR operational
support. Assist local HR team to launch HR strategies and approach for the respective region.
Key Responsibilities:
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-Execute and oversee all administrative tasks across the full employee lifecycle (onboarding, transfers, promotions, exits, etc.), ensuring accuracy and timeliness in line with SLA targets.
-Build and maintain strong, proactive relationships with regional HR teams, business partners, and global functional teams.
-Act as a subject matter expert in resolving complex or escalated employee inquiries and operational issues.
-Identify process risks and implement preventive and corrective actions using data-driven insights.
-Ensure operational compliance with legal regulations, internal policies, and audit requirements.
-Provide expert input and support for local and global HR projects, including system enhancements, policy changes, and service transitions.
-Lead and support projects focused on legal compliance, process optimization, and service efficiency.
-Mentor junior team members and foster a culture of collaboration, accountability, and continuous learning.
Key Relationships:
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-Global Functional Teams
-Reginal
HR Leadership and Business Partners
-HR Services Vendors
Experience/Skill Required:
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-Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
.
-Proven leadership and people management skills, with experience guiding teams in a service delivery or shared services environment.
-Strong analytical and problem-solving skills, with a focus on data accuracy and operational excellence.
-Demonstrated experience in full employee lifecycle processing and HR operations.
-Experience leading projects that address legal compliance and process efficiency.
-Proficiency in HR systems such as SuccessFactors, SAP-HR, and ticketing platforms.
-Solid understanding of project management principles and experience contributing to cross-functional initiatives.
-High attention to detail and ability to manage multiple priorities in a fast-paced environment.
Requisite Education and Experience / Minimum Qualifications:
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-Minimum of 5 years of relevant experience in HR operations or shared services, preferably within a multinational company.
Any people management experience will be an advantage.
-Bachelor’s degree or equivalent professional experience.
-Advanced proficiency in MS Office applications, especially Excel.
-Strong command of both spoken and written English
.
