Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Department of Natural Resources (DNR):
The Indiana Department of Natural Resources protects, enhances, preserves, and wisely uses natural, cultural, and recreational resources for the benefit of Indiana's citizens through professional leadership, management, and education. DNR Fish & Wildlife enriches the quality of life for present and future generations by balancing the biological, ecological, recreational, and economic benefits of Indiana’s fish, wildlife, and their habitats.
Role Overview:
We are seeking a motivated and personable individual to join our team as a customer care specialist to manage our online license and customer management system (CMS). In this role you will be the first point of contact for our customers and license retailers providing support, resolving inquiries, and ensuring a positive customer experience. You will assist in the administrative functions of the CMS system, ranging from assisting with revenue sweeps, retail account setup, customer account management and the development of training needs for staff, customers and retailers. This individual will be expected to work a flexible schedule and be available during peak service times. Typcially the schedule is Monday - Friday but during peak times (fall hunting seasons) staff work variable shifts to provide extend customer service hours. This is an excellent opportunity for someone looking to start a career in customer service and grow within a supportive and dynamic environment.
Salary Statement:
The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
-Works as a professional staff assistant within a state agency or organization performing multiple administrative tasks.
-Researches and prepares various reports on agency programs and/or procedures.
-Prepares and maintains procedural manual for agency functions.
-Reviews policies, plans and procedures for administrative soundness.
-Coordinates the work of various sections of the agency or department.
-Answers inquiries from the public concerning policy and procedures in assigned area.
-Makes recommendations to administrator about procedures and methods to improve efficiency and effectiveness.
-Monitors and documents activity occurring in their respective department to ensure compliance with applicable federal, state, and local rules and regulations.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
What You'll Need for Success:
The ideal candidate in this role should minimally have a
-High School Diploma or equivalent
-at least 4 years of full time professional experience in administrative support, business administration, program support, public administration, or related experience.
Related certifications and coursework may be considered for education or experience:
-Specialized knowledge of the basic principles and theories of administrative management.
-Working knowledge of research techniques and report composition.
-Effective written and verbal communication skills.
-Attention to detail and proofreading skills.
-Organizational skills with the ability to prioritize tasks effectively and multitask.
-Ability to use Microsoft Office Suite (Word, Excel, Outlook).
-Ability to analyze procedures and policies and write procedural manuals and recommend improvements.
-Ability to coordinate the work of section staff.
-Ability to maintain cooperative work relationships.
-Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
-Three (3) medical plan options (including RX coverage) as well as vision and dental plans
-Wellness Rewards Program: Complete wellness activities to earn gift card rewards
-Health savings account, which includes bi-weekly state contribution
-Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
-Two (2) fully-funded pension plan options
-A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
-150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
-Up to 15 hours of paid community service leave
-Combined 180 hours of paid vacation, personal, and sick leave time off
-12 paid holidays, 14 on election years
-Education Reimbursement Program
-Group life insurance
-Referral Bonus program
-Employee assistance program that allows for covered behavioral health visits
-Qualified employer for the Public Service Loan Forgiveness Program
-Free Parking for most positions
-Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobsspd.IN.gov.
