At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
The Opportunity
At Sephora, our customers are at the heart of everything we do and how we connect with them matters. We’re on the lookout for a CRM Executive and a Junior CRM Executive to help us deliver standout customer communications across email and app. Whether you're an experienced CRM marketer or taking your next step in digital, this is an exciting chance to join a high-performing team and play a part in shaping our customer journey at Sephora UK.
From campaign planning and execution to optimisation and analysis, you’ll play a key role in ensuring our CRM output is timely, tailored and aligned with wider business goals. This is an exciting opportunity to bring creativity, precision and a commercial mindset to every customer touchpoint - helping us drive engagement, retention and revenue.
You Will Also Be Responsible For:
style="list-style-type:disc"-
-Managing the end-to-end delivery of BAU email and app campaigns including briefing, building, testing, scheduling, and proofing
style="list-style-type:disc"-
-Partnering with internal teams to ensure content and messaging are on-brand, locally relevant, and aligned with trade and marketing calendars
style="list-style-type:disc"-
-Supporting the implementation and continuous improvement of lifecycle and automated journeys, using customer data to inform targeting and content
style="list-style-type:disc"-
-Taking the lead on A/B testing, from idea generation through to reporting and insight sharing
style="list-style-type:disc"-
-Monitoring and reporting on campaign performance, turning data into actionable recommendations
style="list-style-type:disc"-
-Assisting in the development of SMS and emerging channels, contributing to testing and scaling strategies
style="list-style-type:disc"-
-Evolving segmentation and personalisation strategies to improve targeting and customer experience
style="list-style-type:disc"-
-Collaborating with external brand partners to enhance CRM personalisation and revenue impact
style="list-style-type:disc"-
-Supporting the CRM Manager in optimising loyalty campaigns through performance analysis and journey improvements
style="list-style-type:disc"-
-Staying up to date on CRM trends, platform updates and best practices, helping us push boundaries and innovate in the channel
What You’ll Bring
You’re customer-obsessed, commercially minded, and naturally curious. You will love digging into data just as much as crafting compelling content. Whether you're coming in with hands-on CRM experience or just starting out, you’re eager to learn, collaborate, and make a meaningful impact. Highly organised and detail-oriented, you thrive in a fast-paced, cross-functional environment where no two days are the same.
Our Ideal Candidates Will Also Possess:
style="list-style-type:disc"-
-For CRM Executive: Previous hands-on CRM, email, or digital marketing experience (agency or in-house)
style="list-style-type:disc"-
-For Junior CRM Executive: A strong interest in CRM and marketing, with some exposure to campaigns or tools
style="list-style-type:disc"-
-Familiarity with CRM platforms such as Braze, Ometria, Salesforce, or Klaviyo
style="list-style-type:disc"-
-Confidence analysing campaign results and identifying opportunities
style="list-style-type:disc"-
-Strong attention to detail and a good creative eye
style="list-style-type:disc"-
-A collaborative approach and strong stakeholder management skills
style="list-style-type:disc"-
-An adaptable, can-do attitude and willingness to roll up your sleeves
Here, you will find:
-Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
-Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
-Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.
