Position Overview:
The primary responsibility of the Manager - Housekeeping Floor is to oversee the Team Members on their floor and his/hers stations(s) on any given day. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
-Supervise and manage 2 to 3 floors of guest suites (approximately 200/300 suites).
-Supervises 9 to 27 housekeepers daily.
-Supervise 2/3 Floor Attendants daily.
-Update all facilities issues in HotSOS (using the IVR system).
-Assigns workload, inspects suites & rooming area.
-Supervises, trains, & inspects the performance of assigned Housekeepers, Evening Shift Housekeepers and Floor Attendants, ensuring that all procedures are completed to the hotel’s standards.
-Assist where necessary to ensure optimum service to guests.
-Assist in the inspections and evaluation of Housekeepers and Floor Attendants job performance.
-Conducts 7 written inspections daily.
-Conducts up to 25 visual inspections daily.
-Issues discipline to the team members (up to CDD).
-Inventory all supplies submitting to Assistant Director of Finance.
Additional Duties & Responsibilities:
-Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
-Successfully manages a 5-Star and 5-Diamond Housekeeping Team.
-Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
-Monitors team performance in all phases of service and job functions; rectify deficiencies.
-Manage staff and organize department functions in accordance with company guidelines.
-Safety is an essential function of this job.
-Consistent and regular attendance is an essential function of this job.
-Performs other related duties as assigned.
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications:
-21 years of age.
-Proof of authorization/eligibility to work in the United States.
-High School Diploma or equivalent.
-Must be able to obtain and maintain any other certification or license, as required by law or policy.
-5 years of experience as a housekeeper or in a Hotel Operations role.
-2 years of supervisory experience at a 4-star property preferred.
-Proficiency in basic computer skills.
-Proficiency in Microsoft Office, LMS and HOTSOS preferred.
-Working knowledge of OSHA standards and Regulations, including all safety Standards and Evacuation procedures.
-Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
-Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
-Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
-Physically access all areas of the property and drive areas with or without a reasonable accommodation.
-Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
-Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
-Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
-Work in a fast-paced and busy environment.
-Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
