Be a part of something BIG!
We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships through voice support.
Make an Impact by:
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-Provide quality customer service to SingTel customers either by telephone or electronically
-Respond and follow up promptly to customer enquiries
-Handle and resolve complex cases to ensure customer satisfaction
-Communicate and coordinate with internal departments at all level
-Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
-Meet or exceed all individual and team Key Performance Indicators (KPI) set by the managemen
-To render consistent quality service ensuring customer experience
-To log call outcomes accurately in the customer management system (ICONS) and ensure that notes made are sufficient to enable any staffs to take a follow-up call from the custome
-To provide support to other team members and the Customer Care Leader as required and to participate in regular team meetings
-Participate in ad-hoc projects as requested
Skills for Success:
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-At least Diploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent
-Entry level candidates are encourage and explore. Otherwise at least 1 year working experience in customer service or contact centre is required
-Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates
-Customer oriented with good interpersonal and communication skills
-Ability to perform in a fast-paced environment and work well under pressure
-Flexible to changes in work scheduled
-Good Computer literacy in MS Office
-Willing to work rotating shifts including weekends and public holidays
Rewards that Go Beyond:
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-Full suite of health and wellness benefits.
-Ongoing training and development programs.
-Internal mobility opportunities.
Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
Rewards that Go Beyond:
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-Full suite of health and wellness benefits.
-Ongoing training and development programs.
-Internal mobility opportunities.
Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
