NCS
is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
As a Senior Assistant, Administration, you will be pivotal in managing two critical streams: Customer Service Operations (CSO) and Asset Operations. The successful candidate will be the central point of contact for schools and internal teams, ensuring the smooth deployment of resources, meticulous management of assets, and efficient handling of daily operational tasks. This is a hands-on role that requires excellent communication skills, a proactive mindset, and the ability to manage multiple priorities in a fast-paced environment.
What you will do:
-Customer Service Operations (CSO) Management
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-Serve as the primary administrator for the CSO mailbox, prioritising tasks, archiving communications, and ensuring timely responses to school queries.
-Prepare, format, and distribute user detail files to school Heads of Department (HODs) and manage the subsequent reminder schedule.
-Meticulously check returned user details for accuracy, generate upload files, and address any missing information directly with schools.
-Perform data uploads to the SSOE portal, generate rollout lists, and update the provisioning tracker on SharePoint, notifying relevant teams.
-Manage ad-hoc profile updates and custodian/location changes by regenerating necessary files and coordinating with admin teams.
-Proactively monitor system processes, alerting portal and automation teams to any issues with purchase orders or email alerts.
-Asset Operations Management
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-Administer the Asset team's mailbox, responding to queries and requests in a timely manner.
-Manage the end-to-end process for non-imaged devices, including sending rollout lists, distributing asset tags, and following up on pending returns.
-Validate and upload returned rollout lists to the portal, ensuring data integrity (no duplicates) and updating device status to "deployed."
-Maintain the master asset list on SharePoint, managing the entire lifecycle of project-issued devices (notebooks, monitors), including assignment, transfer, handover, and return.
-Lead the offboarding process for staff, ensuring the return of all company assets and confirming their retrieval.
-Facilitate the onboarding of new devices by coordinating with Finance for asset tags and creating records in the asset database.
-Raise and manage requests for device transfer and disposal through the CAMS system, following up until completion.
-Generate, download, and upload key operational reports (e.g., patching, print+) to SharePoint on a weekly and monthly basis.
Additional Operational Duties
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-Act as a point of contact (POC) and mentor for asset interns, providing training, task guidance, and formal feedback on their performance.
-Manage inventory and procure operational supplies, such as envelopes, as needed.
-Provide guidance and support to new team members, sharing knowledge and best practices to ensure team success.
-Conduct a yearly stocktake of all project loan devices.
The ideal candidate should possess:
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-Proven experience in operations, administrative support, or asset management role.
-Exceptional attention to detail and methodical approaches to data validation and file management.
-High proficiency in Microsoft Office Suite (especially Excel) and experience working with SharePoint.
-Experience with data entry, portal administration, and working with ticketing systems (e.g., CAMS, ServiceNow) is highly desirable.
-Strong written and verbal communication skills, with experience in customer-facing correspondence.
-Excellent organisational and time-management skills, with the ability to prioritise a high volume of daily tasks alongside ad-hoc requests
