Description:
The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you!
Working Hours:
Seasonal positions available August - November 15-40 hours a week depending on position & campground occupancy Shifts occur Monday-Sunday Scheduled hours can be from 7am-11pm Highest volume on the weekends & holidays $16.50 and up depending on experience
RESPONSIBILITIES
. Ensures customers receive a high level of service consistent with our customer service philosophy
. Learn and operate Campground Management system
. Communicate with all staff and management using Microsoft Teams
. Enforce Resort policies and implement solutions consistent with goals of park
. Proactive guest management to ensure resort like environment for all guests
. Answer phones & emails to help guests with their camping reservations
. Register guests upon arrival and facilitate their stay by answering questions and giving information
. Coordinate with Guest Service staff for late guest arrivals
. Coordinate with Guest Service staff for problem resolution when applicable
. Assists with handling and resolving guest complaints.
. Cashier souvenir sales as well as stocking merchandise
. Participate in team training sessions
. Utilize create problem solving skills
. Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work
Requirements:
. Previous experience in hospitality industry
. Good customer service and communications skills
. Ability to multi task and prioritize
. Able to work with others and work independently
. Professional Appearance and attitude towards guests and fellow team members
. Communicate professionally and patiently
. Be on your feet during shift and able to lift at least 30 lbs.
. Ability to thrive in a fast-paced environment
. Demonstrate leadership abilities
. Bilingual (English and Spanish) a plus
. Intermediate computer proficiency including email, internet and Microsoft Office Suite
. Excellent verbal and written communication skills
. Strong organizational skills
PM21
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