Customer Service Advisor
Brighouse (commutable from Bradford, Halifax, Huddersfield, Leeds)
Monday - Friday 7:00am - 4:00pm (office Based)
A£25,000 - A£33,000 (DOE)
We're looking for a Customer Service Advisor to join a thriving UK manufacturing business, known for delivering exceptional service and high-quality home improvement products to the trade. If you bring energy, empathy, and a professional edge to your work, we'd love to hear from you.
Responsibilities of the Customer Service Advisor:
* Be the first point of contact for customers via phone, email, live chat , and social media
* Handle product queries, delivery updates, order support, and complaint resolution
* Investigate and resolve issues promptly, escalating when necessary
* Log customer interactions accurately and highlight recurring trends
* Collaborate with internal teams (sales, logistics, technical) to ensure smooth service
* Keep up to date with new products, promotions, and policies
What You'll Bring:
* Proven experience in a customer service, contact centre, or trade support role
* Excellent communication and active listening skills
* Confidence with Microsoft Office, CRMs, and order processing tools
* A solution-focused mindset-calm under pressure and quick on your feet
* Strong organisation and multitasking abilities
* A friendly, positive attitude with a passion for customer care
If you would like for the role of Customer Service Advisor then please to # or call Jade on # #
Closing date is 01.09.2025 Please note this could change subject to suitable applications
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
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