Join Our Team as an IT Assistant.
Bethany for Children & Families is looking for a detail-oriented, tech-savvy IT Assistant to keep our systems running smoothly and support staff across the agency. If you're passionate about problem-solving, teamwork, and helping others, we'd love to meet you!
Salary: $20.00 - $21.63 Per hour
Benefits That'll Make You Smile
We believe in taking care of our team so they can take care of others. That's why we offer:
Vacation time that grows with you - earn up to 80 hours your first year, and up to 160 hours after. Sick time you can count on - earn up to 96 hours each year. 11 paid holidays every year. 403(b) retirement plan with 8% employer contributions upon meeting eligibility. Choice of two health plans (one with an HSA + employer contributions). Dental insurance . Vision insurance (100% employer-paid). Group Life and AD&D insurance included. Options for extra voluntary coverage. Educational Aid program to support your professional growth.
What you'll be doing as a IT Assistant:
As our IT Assistant, you'll be the go-to person for staff tech support and system upkeep.
Responsibilities include:
First-level tech support (phone, email, in-person) Installing and maintaining hardware, software, and networks Monitoring systems, backups, and security Setting up user accounts, permissions, and passwords Troubleshooting hardware, software, and connectivity issues Training staff on proper use of equipment/software Maintaining IT inventory and documentation Coordinating with external IT firm on upgrades and projects Supporting IT portions of onboarding new staff Staying updated on industry trends and AI technology Assisting with other operational support duties
Why Join Us?
At Bethany for Children & Families, you'll be part of a mission-driven team dedicated to strengthening families and supporting our community. We'll give you the tools, training, and support you need to succeed and grow.
IT Assistant Qualifications:
Associate or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) Experience as an IT Assistant, Help Desk Technician, or similar role Knowledge of Windows/Mac OS, Microsoft Office Suite, Outlook 365, and Active Directory Understanding of networks, routers, firewalls, and antivirus systems Strong troubleshooting and multitasking skills Excellent communication and interpersonal abilities Ability to prioritize tasks independently or within a team Meet all regulatory requirements for Child Welfare Agencies (background checks, CANTS/Iowa Registry clearance, DCFS driver certification if applicable) Ability to lift up to 50 lbs
Bethany for Children & Families is an Equal Opportunity Employer. We're committed to diversity and creating a welcoming environment for all backgrounds and identities.
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