Role Details
Role:
Location:
Applications Scientist
I&A, China,Shanghai
Reports to:
Applications Manager - I&A China
Job Purpose
To provide
Demo\technique support\
applications development on all NMR products particularly X-Pulse, MQC in China and other
systems
. To establish and maintain
on
customer satisfaction and confidence by appropriate actions and attitude.
To explore
NMR
opportunity in both industrial and academic market.
To drive
NMR
growth in the high-tech instrument market and achieve China sales targets.
To foster customer relationships, maximizing current product sales, exploring new markets for existing products, providing market intelligence, and offering insightful competition feedback to management.
Indicative performance measures:
style="margin-bottom:0.0cm;margin-top:0.0px"-
-Industry leading methods available
-Building long term relationships
and support
with customers
-Invitations to speak/present work at meetings and conferences
-Delighted customers both internal and external
-Quality of support to sales and marketing teams.
-Level of ongoing customer satisfaction
-Future order book value/volume and bid/win ratio
-Lead generation
Key Responsibilities
style="margin-bottom:0.0cm;margin-top:0.0px"-
-Owns the timely development of
NMR and Raman
measurement techniques including:
-Sample preparation
-Drives the development of applications for new and existing products
-Perform NMR/Raman demo focused on the research interests and needs of prospective customers.
-Develop new applications and techniques and author technical notes, application notes, and/ or scientific journal articles.
-To explore NMR opportunities in both industrial and academic market by working closely with all stakeholders within I&A, including sales, applications, marketing, etc.
-To i
dentify and engage with key customer accounts, both current and potential, to define current and future instrument and application requirements.
-Translates technique related materials
-Provides expert analysis of NMR data/Raman data
-Liaises with external NMR
/Raman
experts as needed to ensure we stay ahead of the competition
-Investigates and analyses competitors' equipment and publications
-Trains colleagues, customers and agents as required
-Maintains the applications laboratory and sustains a safe working environment
-Present new application developments and data at worldwide conferences and workshops, webinars and meetings.
-Travels internationally as needed
Sales management
•
To explore NMR opportunities in both industrial and academic market by working closely with all stakeholders within I&A, including sales, applications, marketing, etc.
•
To m
anage
NMR business by matrix management and lead the
team and sales process from start to finish.
•
To prepare forecast NMR business with accuracy regularly and m
aintain an accurate and up-to-date
CRM
database
.
•
To m
entor
, coach and train sales members
on all details of sale process.
•
To i
dentify and engage with key customer accounts, both current and potential, to define current and future instrument and application requirements.
•
To p
rovide ongoing and timely strategic market input for the appraisal and execution of business opportunities in China.
•
To c
reate a team-wide system to ensure prompt and efficient follow up on new inquiries.
•
To m
aintain good customer relationships by providing regular contact and developing self as technical “go-to person” within the
market.
•
To
always project a professional and competent image of Oxford Instruments.
•
To a
ttend conferences, exhibitions and workshops as necessary in support of sales.
•
To p
articipate in training and development activities as required.
Person Specification
Essential Criteria
Desirable Criteria
Education/ Qualifications
style="margin-bottom:0.0cm;margin-top:0.0px"-
-Will have a degree and/or PhD in Chemistry, Physics or Material Science
Experience
Knowledge & understanding
style="margin-bottom:0.0cm;margin-top:0.0px"-
-Extensive practical knowledge of a wide range of high-resolution NMR/Raman experiments
-Practical knowledge of other modern analytical techniques e.g. Raman, GC-MS
-Understanding of the practical application of NMR/Raman in industry
style="margin-bottom:0.0cm;margin-top:0.0px"-
-Practical knowledge of a modern pulse programming language
-Competent programmer in a high-level language such as C, C++ or Python
-Familiar with the operation of modern NMR Spectrometers
-An understanding of NMR/MRI systems and their physics of operation
Personal qualities
style="margin-bottom:0.0cm;margin-top:0.0px"-
-Customer focused
-High energy with an innate desire to succeed
-Excellent team working and cooperation skills
-A proven creative ability to solve technical problems
-Good communication and presentation skills especially in front of customers
Special Circumstances
