Job Requisition details
Req: #
Role: Debt Counselling Agent
Area: 135 Rivonia, Sandton
Advert closing date: 02/09/2025
Job Family
Credit
Career Stream
Credit Collections
Leadership Pipeline
Manage Self: Technical
Job Purpose
To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.
Job Responsibilities
-Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
-Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
-Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
-Maintain client satisfaction by responding to general queries on risk or arrears timeously.
-Contribute to team dynamics by sharing knowledge and ideas.
-Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
-Ensure client account status are correct by checking the account history details on the system.
-Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
-Prioritise customer accounts by grading all accounts into risk categories and age analysis.
-Minimise potential loss to the bank by implementing the collection process and strategy.
-Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
-Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
-Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
-Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
-Improve workflow and time management efficiencies by proactive planning and implementing credit control process
-Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
-Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
-Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
-Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
-Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
-Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
-Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
-Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
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-Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Certificate: Credit Management
Minimum Experience Level
2 years experience in credit collections
Technical / Professional Knowledge
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-Banking knowledge
-Business terms and definitions
-Data analysis
-Governance, Risk and Controls
-Relevant regulatory knowledge
-Relevant software and systems knowledge
-Negotiation skills
-Product Knowledge
-Relevant Nedbank Human Resources policies and practices
-Administrative procedures and systems
Behavioural Competencies
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-Communication
-Collaborating
-Decision Making
-Stress Tolerance
-Work Standards
-Managing Work
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the Nedbank Recruiting Team at +27 860 555 566
