Your main aim will be to meet or exceed store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience of Sephora by acting as a Sephora Ambassador, consistently exhibit the Company Attitude and Values. Furthermore, you will also be expected to drive the proper execution of established policies, procedures, initiatives, and directives.
You will shine here if you enjoy…
Customer services
• Be a role model for customer service and meeting or exceeding customers’ expectations.
• Drive a service and sell culture in the store.
• Ensure that every team member is trained on service standard and the standard is practice consistently.
• Monitor customer satisfaction and feedback systems to drive continuous service improvement.
• Manage and resolve customer’s feedback.
• Constantly focus on new members recruitment (CRM) to achieve the KPI set.
Store performance and monitoring
• Responsible for daily store operations, achieving store sales and profitability and ensuring every customers receive great service experience.
• Set and communicate the KPIs targets to the team during the daily briefing and hourly sales achievements and take prompt action to achieve final goal when necessary.
• Be operationally hands on, working with the team on the sales floor to achieve KPIs set.
• Analyze the sales, KPIs, store’s activity and propose action plan to the Store Manager on a weekly and monthly basis.
• Participate to cost management control.
• Assist the Store Manager in monitoring closely the store Profit and Loss.
Self/team management:
People development
• Lead service by example.
• Plan a well-organized store roster according to daily traffic and sales trends, optimizing the team resources.
• Schedule staff to properly serve customers, drive sales and execute tasks.
• Manage the recruitment and training of store team members.
• Ensure all HR policies and procedures are adhered to.
• Create a high-performance culture by setting clear expectations, analyze performance and give appropriate and prompt feedback, including actively managing poor performance.
• Work with the Store Manager to identify and develop select strong performers with potential for growth with development plan.
• Ensure that the team’s grooming and behavior are accordingly to the store’s SOP.
• Work with the Store Manager on any disciplinary issue.
Training
• Ensure all store team members are trained in Foundational and Seasonal Sephora, Brands and product knowledge.
• Ensure all new joiners are well trained and integrated into the environment.
• Complete all applicable training programs.
• Effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve own performance.
• Work with the Store Manager on trainings plans and objectives for the store team.
• Coordinate training schedules and follow up with the Store Manager.
• Develop the store team individual career path.
Store management:
Merchandising
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition.
Operations
• Ensure proper in-store Sephora executions according to established standards and directives.
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures.
• Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora’s guideline and standard.
• Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Enforce the team member on Sephora’s cash handling and shortage prevention procedures to ensure cash register transactions are processed quickly and accurately.
• Ensure that store funds and deposits are maintained in accordance with Sephora’s policies.
• Ensure the team members implement all applicable loss prevention policies and procedures.
• Maintain a safe and productive shopping and working environment.
Key relationships:
• Customers
• Peers
• Store manager
• Team members
• Vendors/brands and support functions (e.g. Visual Merchandising, Facility Services, etc.)
• Local administration (e.g. mall management)
We would love to hear from you if…
• Minimum secondary school education, preferred advanced diploma or University degree.
• 3 to 4 years’ experience in store operations or sales management of which 2 years in leading and developing a team
• Intermediate selling experience
• Comprehensive product, retail and industry understanding
• Advanced MS Office proficiency
