Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Office of Technology (IOT):
The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
Role Overview:
The Field Desktop Support Specialist provides desktop and software support for State agencies in Park, Vermillion, and Vigo counties. You will load approved software, back up data, and restore data, ensuring
that all equipment is operating at optimal performance levels. You will also assist with equipment relocations and ensuring
that network connectivity is available. Issues that can't be resolved by the Field Desktop Support Specialist will be escalated to a Senior technician for Tier 3 Support.
This role will serve Parke, Vermillion, and Vigo counties. Residency in the service area is essential.
Salary:
The salary for this position traditionally starts at $55,224 but may be commensurate with education or work experience. Travel is reimbursed if not using a State vehicle.
A Day in the Life:
The essential functions of this role are:
-Installing Windows OS, software applications, and Microsoft updates on all devices.
-Processing and updating Job Orders from the Inventory Database for accuracy.
-Returning devices to stock for redeployment and removing devices from Active Directory to update billing records.
-Transporting, receiving, and shipping devices to office locations throughout the state maintaining inventory database records.
-Maintaining loaner pool, immediate response pool, and vaccination center equipment for immediate re-deployment.
-Maintaining warranty certifications.
-Performing hardware breaks and fixes on devices covered under warranty.
-Troubleshooting breaks and fixing devices to assist Desktop Support and PC Refresh technicians.
-Maintaining inventory stock by keeping accurate records in inventory database and room is neat and organized
-Providing support to agency on site personnel who need assistance
-Communicating directly with Dispatch, Tier 3 Support, Software Distribution and Security Team for device support with Mail Orders, Imaging, Software Applications and support of International Travel devices.
-Providing support for Deployment Room staff
-Providing support to PC Refresh Project Managers.
-Performing new Asset (device) uploads in the inventory database.
-Providing back up to LAN Administrator Manager while out of the office.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
Credentials:
-a Bachelor's Degree and 1+ year of experience, or
-an Associate's Degree and 2+ years of experience, or
-at least 3+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
-Related certifications and coursework may be considered for education or experience.
Additional qualifications:
-Specialized knowledge of network operating systems, designs, and protocols.
-Specialized knowledge of local area network concepts.
-Advanced knowledge of computer programming including computer languages, database design, work process charting and testing of programs.
-Specialized knowledge of technology equipment including operating characteristics and limitations.
-Working knowledge of operating systems and networking protocols.
-Working knowledge of distributed systems management software.
-Ability to read and understand complicated technical manuals on hardware, software, LAN design and administration along with effective communication skills.
-Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
-Three (3) medical plan options (including RX coverage) as well as vision and dental plans
-Wellness Rewards Program: Complete wellness activities to earn gift card rewards
-Health savings account, which includes bi-weekly state contribution
-Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
-Two (2) fully-funded pension plan options
-A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
-150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
-Up to 15 hours of paid community service leave
-Combined 180 hours of paid vacation, personal, and sick leave time off
-12 paid holidays, 14 on election years
-Education Reimbursement Program
-Group life insurance
-Referral Bonus program
-Employee assistance program that allows for covered behavioral health visits
-Qualified employer for the Public Service Loan Forgiveness Program
-Free Parking for most positions
-Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobsspd.IN.gov.
