Description
CSR will be handling inbound calls in a call center environment, as well as speaking with customers face-to-face who walk into the office. The CSR will take inbound calls between 50-100 calls per day from customers that have questions. CSR's may be required to transfer calls if the call needs to be routed to a different department, which is the only example of an outbound call that this CSR will be required to make. CSR's may also provide assistance either over the phone or to walk-ins if customers are having issues with website navigation.
Skills
Customer service, Customer support, Call center, communication and people skills, communication and writing skills
Top Skills Details
Customer service, Customer support, Call center
Additional Skills & Qualifications
MUST HAVE:
- 1+ Year Call Center OR Face-to-Face Customer Service experience
- Multi Task Ability
- Problem Solving
- STRONG Communication Skills (Written and Verbal)
NICE TO HAVES:
- More than 2 years of call center experience
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
. Medical, dental & vision
. Critical Illness, Accident, and Hospital
. 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
. Life Insurance (Voluntary Life & AD&D for the employee and dependents)
. Short and long-term disability
. Health Spending Account (HSA)
. Transportation benefits
. Employee Assistance Program
. Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Detroit,MI.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
h4-About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
