Description:
Who We Are:
RuffleButts + RuggedButts is a digitally native premium children's apparel company founded in 2007 with a ruffle bloomer that has now grown to a full assortment of premium children's apparel. Known for lasting quality, playful prints, and family-matching collections for the special moments of childhood, RuffleButts has quickly grown to annual revenue exceeding $40M. Our products can be found online at Amazon, select premium retailers such as Nordstrom, Neiman Marcus and hundreds of specialty retail locations around the globe. RuffleButts has been a Summit Park holding since 2020.
What We're Looking For:
We are seeking a Assocaite Marketplace Specialist to support the daily operations of our marketplace channels across Amazon US, Mexico, Canada, and EU, as well as Target, Nordstrom, and Bloomingdale's. This role is task-driven and requires strong attention to detail, cross-functional communication, and hands-on execution to ensure account health, accurate catalog management, and smooth fulfillment. Training will be provided to ensure success in the role.
To Summarize, You Will:
Daily Amazon Seller Central US Tasks
Ensure buyer messages are answered by Customer Service Check for FBM order backlog Manage A-Z Claims and Chargeback Claims Conduct Account Health Reviews for policy violations Monitor Pricing Health and Buy Box status Scan site for orphaned products and manage stranded inventory
Daily Other Marketplace Tasks
Communicate with fulfillment team regarding OOS or fulfillment issues Check account health (Order Defect Rate, Late Orders) Monitor Acenda issues (e.g., listing errors due to value changes) Manage Bazaarvoice Connect questions from customers
Amazon EU
Perform daily tasks across all seller accounts Assist with catalog and listing setup Maintain Amazon storefronts Coordinate with RB team and Amazon EU team
Pricing & Promotions
Run internal pricing (IPCs) Communicate promotions to marketplace teams (Target+ rep, Teika) Manage Best Deal and Lightning Deal pricing and inventory issues/resolutions
End-of-Life Products
Apply clearance pricing strategies Unlist OOS products not returning in MP backend Maintain a clean and accurate catalog
Product Setup
Assist with content gathering Support variation planning Manage image links and storefront/creative implementations Ensure compliance documentation is secured and submitted for Amazon approvals
Task-Driven Responsibilities
Resolve one-off marketplace issues (e.g., unlisting/relisting after QC) Manage orphaned products Submit tasks to SAS for catalog attributes and variation moves File cases for assistance when issues surface
Requirements:
Experience working on Amazon (Seller Central) or other key marketplace customers with knowledge of best practices, strategies, and tools Familiarity with Amazon Policies, Amazon Seller Central, Case creations and appeals, Listing's compliance, Account Health reviews and overall Amazon's Terms of Service (experience is a plus) Familiarity with Acenda, Target+, Nordstrom, or Bloomingdale's marketplaces is a plus Proficiency in Excel/Google Sheets for reporting and tracking Strong communication skills for cross-functional collaboration Detail-oriented with the ability to manage multiple tasks and priorities Problem-solving mindset to address catalog, fulfillment, and account issues quickly
Success Metrics
Maintain healthy account status across Amazon and partner marketplaces Own site merchandising performance by achieving sales and margin targets, ensuring product presentation and content directly support financial goals. Timely resolution of claims, stranded inventory, and catalog issues Accurate and on-time product setup and promotions Effective cross-team communication and execution of marketplace initiatives
Top Reasons to Work with Us
Competitive base compensation, paid vacation/holidays, health & dental benefits, and 401k + matching. Hybrid work environment, casual dress code. Potential for rapid growth/responsibility within our company. As a mature startup in the ecommerce space, the sky's the limit! Great collaborative, tight-knit team environment (that likes to have fun!) Our company was founded on the Golden Rule, and we have a culture centered around kindness, gratitude, and customer appreciation
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