OVERVIEW
Community Managers are responsible for the operation and profitability of the community. They serve as the point of the contact for residents and are on-call 24 hours. Community Managers handle everything from administrative duties, marketing, leasing and sales of new and pre-owned homes to property maintenance, budgeting, performance management, and resident relations.
JOB DUTIES
-Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
-Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.
-Partners with Team Relations on team member counseling and recommendation of termination when appropriate.
-Conducts team member performance reviews and recommends compensation adjustments.
-Markets models, pre-owned & brokered homes for sale; prepares documents to list and sell homes
-Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts
-Handles delinquencies & approves eviction proceedings while adhering to Suns policies
-Monitors, codes, and approves all invoices for operating expenses & sales related costs
-Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines
-Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests
-Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
-Reviews and approves/denies residency applications
-Initiates lease renewals and rent increase letters, ensuring timely distribution
-Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
-Inspects and recommends purchase and renovation of used/repossessed homes
-Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins
-Handles emergencies that arise onsite, ensuring adherence to standard procedures
-Ensures compliance of safety policies; completes incident reports in a timely manner
-Ensures that community appearance is maintained to Suns curb appeal standards
-Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
-Reports deficiencies that would adversely affect the operation of the community
-Reviews and compiles property accounting reports for the Accounting team
-All other duties as assigned
REQUIREMENTS
- High School Diploma or GED (Required)
- Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
-2 years property management experience, including 2 years of supervisory experience
-6 months prior sales and leasing experience
-6 months previous experience using NetSuite
-General knowledge of maintenance
-Demonstrated leadership abilities
-Strong organizational skills
-Excellent verbal and written communication skills
-Solid negotiation skills
-Ability to thrive in a fast-paced environment
-Working knowledge of basic accounting principles
-Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
-Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
-Flexibility to respond to community needs during non-business hours
-Ability to live on-site within the community (housing provided)
REWARDING BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
-Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
-Comprehensive Dental Plan
-Vision Plan
-Voluntary Health and Dependent Care Reimbursement Accounts
-Life and Accidental Death and Dismemberment Insurance
-Short and Long-Term Disability Coverage
-401(k) Plan with Sun matching contribution
-Paid Parental Leave
-Employee Assistance Program
-Identity Theft Insurance
-Legal Assistance Plan
-Pet Insurance
-Tuition Reimbursement program providing financial support to team members who further their formal education
-Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
-Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
-Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
