University Co-op Student - Customer Experience Analyst - 4-8 Months - Winter 2026

University Co-Op Student - Customer Experience Analyst - 4-8 Months - Winter 2026

Location:
Toronto, Ontario, Canada
Salary:
Competitive
Type:
Permanent
Main Industry:
Search Information Technology Jobs
Other Industries & Skills: 
Education & Training Legal
Advertiser:
Hydro One Networks Inc
Job ID:
132248685
Posted On: 
09 September 2025
50684 - 
Toronto - 
Temporary 
4-8 Months 

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Duties: 
•    Extract, transform and analyze Distributed Energy Resource Management System datasets in Microsoft Excel
•    Research and analyze industry and customer trends to design effective customer engagement strategies
•    Analyze and improve customer-facing materials and interaction records to identify and address customer pain points
•    Communicate insights in PowerPoint or other formats with clear visualizations to convey complex concepts 
•    Write reports and prepare presentations for internal briefings and external knowledge sharing
•    Facilitate cross-functional collaboration with technical teams and vendors, e.g. preparing meeting materials and actioning next steps 
•    May perform additional duties upon request

Selection Criteria: 
•    Currently enrolled in a university undergraduate program 3rd year or in a university master’s program in Business, Economics, Earth and Social Sciences, Environmental Studies, Public Policy, Computer Science or Math (preferred). Other university programs will be considered.
•    Excellent analytical, interpersonal and communication skills with strong research and problem-solving ability
•    Experience in/knowledge of the Electricity Industry (Utilities, Renewables, Conservation, Demand Response, etc.) is preferred
•    Familiarity with user-centered design thinking
•    Familiarity with Microsoft Excel
•    English fluency and comfort with report writing

Skills you will develop:
•    Critical thinking
•    Data analysis, research and insights
•    Strategic communication and presentation skills
•    Project management
•    Business process analysis and documentation
•    Time management and planning

Hydro One requires that all students applying for student opportunities be enrolled in post-secondary level studies and be returning to full-time studies upon the completion of their work term. Exceptions will be made in cases where students require a work term in order to graduate. Only applications submitted via Hydro One's career page will be accepted.  

As part of our commitment to building a thoughtful and values-driven team, we encourage you to create your application materials—such as your resume, cover letter, and any written or oral responses—without the use of AI tools.

We’re genuinely interested in hearing your story, in your own words. Your personal voice, experiences, and perspective help us understand how you might contribute to our team and culture.

Thank you for taking the time to share your authentic self with us.

If you are an international student, please ensure you have obtained a proper work permit and a Social Insurance Number (SIN).  Speak with your school’s career centre if you have any questions about acquiring this documentation.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, Apply careershydroone. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025. 

"Employer of the year 2025"

Deadline: September 29, 2025

Please note that students are  to a maximum of 3 co-op positions per term. 

In the event you are experiencing difficulties applying to this job please consult our help page
here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Apply:

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