Job Req
Closing Date
15 September 2025
Location
Sandton
Leadership Pipeline
Manage Others
Job Purpose
To manage a team of people; systems; functions; processes and stakeholder relationships to ensure that the financial and reputational risk exposure is mitigated and to support the business in achieving the divisions agreed targets.
Job Responsibilities
-Ensure that quality and turnaround standards, as defined by service level agreements or legislation, are met and exceeded by monitoring and tracking monthly reports and taking mitigating action where necessary.
-Enable team to achieve established targets by planning and monitoring performance, identifying obstacles and taking necessary mitigating action.
-Manage staff utilisation, systems, processes, operational and strategic expenses by forecasting and analysing reports and changes to legislation.
-Continually optimise efficiency by facilitating effective productivity, project management and innovation.
-Ensure business activities/plans are aligned to the strategic objectives of the division for the next 6-12 months by translating strategic priorities into operational plans and individual objectives for team members.
-Manage and sustain stakeholder satisfaction by meeting service level agreements or legislation and identifying opportunities for improvement.
-Build sustainable stakeholder relationships by identifying and understanding their requirements through collaboration and engagement.
-Provide feedback and information to stakeholders by analysing data and compiling monthly reports.
-Build trusting relationships with subordinates, manager and peers by holding regular meetings and feedback sessions, ensuring effective staff management and motivation including resource and capacity planning.
-Conduct and implement regular workforce planning by measuring and monitoring volumes and efficiencies and implementing contingencies.
-Ensure appropriate distribution of workload by allocating outcome based tasks in terms of skill sets and requirements.
-Ensure compliance with business continuity plan by conducting regular tests and awareness sessions.
-Ensure regulatory requirements are adhered to by reviewing reports and quality assessments and taking corrective action where necessary.
-Continually align business requirements by ensuring all policies and processes are continually reviewed, updated and mapped.
-Manage and contribute to process efficiencies by facilitating regular brainstorming sessions with stakeholders.
-Manage underperformance of stakeholders through continuous monitoring of service delivered in terms of service level agreements.
-Ensure all audit issues are addressed and resolved by enhancing processes and ensuring adherence.
-Ensure quality decisions are made by encouraging the gathering of relevant information, facilitating dialogue within the team and driving the a culture of solution, rather than problem, orientation.
-Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
-Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
-Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
-Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
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-Advanced Diplomas/National 1st Degrees
Preferred Qualification
-Post Graduate Diploma: Law , Advanced Diplomas/National 1st Degrees
Minimum Experience Level
-5 years role-relevant experience including 2-3 years experience managing others.
Technical / Professional Knowledge
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-Business administration and management
-Change management
-Client service management
-Communication Strategies
-Financial Accounting Principles
-Governance, Risk and Controls
-Principles of project management
-Relevant regulatory knowledge
-Service level agreements
-Strategic planning
Behavioural Competencies
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-Aligning Performance for Success
-Decision Making
-Inspiring others
-Guiding Team Success
-Driving for Results
-Planning and Organizing
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the Nedbank Recruiting Team at +27 860 555 566
