ServiceNow Developer/Admin
Salary: $100k - $115k
Location: Chicago, IL
Hybrid: 2 days onsite, 3 days remote
*We are unable to provide sponsorship for this role*
Qualifications
3+ years of hands-on experience as a ServiceNow Developer/Administrator, with strong ITSM expertise. ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules. Proficiency in ServiceNow configuration, Scripting, workflow automation, and integrations. Familiarity with ITIL processes and best practices; ITIL v4 certification is a plus. SPM (strategic portfolio management) experience is a big plus
Responsibilities
Perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management. Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience. Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors. Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies. Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades. Collaborate with business stakeholders and project managers to gather requirements and deliver scalable solutions. Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations. Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements.
