Job Details:
Job Reference: HCC622222
Salary Range: £25,186 - £26,244 pro-rata, per annum (actual salary £12,593 - £13,122 per annum)
Work Location: Forest Court Care Home, Totton
Hours per week: 18.5
Contract Type: Permanent
Closing Date: 5 October 2025
The Role:
As a System Support Assistant at Forest Court Care Home you’ll be an integral part of our small, friendly, supportive team, carrying out vital administrative tasks, ensuring the smooth running of our home.
What you’ll do:
-Resolve IT queries and problem solve IT issues: Address and find effective solutions to resolve a variety of queries, issues, and unexpected situations, and escalate when necessary.
-Administrative duties: Carry out a wide range of administrative tasks including email management, organising personnel files, handling documents for scanning and filing, managing residents’ paperwork and updating Excel spreadsheets.
-Provide Reception support: Engage in customer-facing interactions, act as one of the first points of contact for visitors, manage phone calls, take messages, and make outgoing calls.
-Build relationships: Establish positive and supportive connections with residents, their families, carers and colleagues.
What we’re looking for:
-Excellent IT skills with experience of using a variety of software including MO365 (Outlook and Excel).
-Previous experience in delivering a wide range of administrative tasks.
-Excellent communication skills to confidently interact with residents, families, and colleagues, combined with a strong commitment to customer service.
-Ability to multi-task and work flexibly as part of a team to achieve the best outcomes.
-Passion and dedication: A genuine desire to help others and make a difference.
-Empathy and compassion: Understand and share the feelings of others to build trust and provide emotional support.
Take a look at our Candidate Pack for more information about the System Support Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.
Why join us?
-Rewarding Work: Make a real difference in the lives of our residents and know that you can help improve the quality of life of others and make a lasting impact on the lives of those you care for.
-Make a difference: Watch this short video to find out more about the important work our Older Adults Residential Teams do.
-Supportive Environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community.
-Professional Growth: We invest in your future. With ongoing development opportunities, you’ll have the chance to enhance your skills and advance your career in the care sector.
-Competitive Benefits Package: Find more information here.
This role involves some weekend and bank holidays working, for which enhancements are paid in line with the HCC salary policy.
Working pattern: Monday (09:00am - 2:30pm), Thursday (09:00am - 2:30pm) and Friday (09:00am - 5:00pm)
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other job titles you may be searching for: Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.
Values Based Recruitment
We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
Additional Information:
System Support Assistant Candidate Pack
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
For general enquiries, care.careershants.gov.uk
For an informal chat about the role, Christopher Babbidge, Registered Manager on christopher.babbidgehants.gov.uk
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
